Review Time
my genuine songs written by me are being rejected 1st for image having wavey edges (actually they are pixel perfect and square) and part of words in image are missing (actually there is NO WORDS on the images at at all) next it gets rejected for lack of permission to use drum beats (I create the drumbeat as part of the Auidio Workstation or Yamaha / Novation facilities on the keyboards) then it gets rejected for the language missing, then it's rejected for sometging else, all are attended to before resubmitting, then it starts again with the same 4 reasons when these are again submitted they get rejected again, this takes about a week of playing this game with the soundcloud people and I now think they just take your monthly payments and operate a con hiding behind an full auitomated system and no human intervention. I am thinking of raising a challenge to this German company
They locked all my music behind a paywall, so they're making money off me while preventing others from hearing it. They've blocked out almost everything I used to listen to. Every other music platform is now infinitely better. It's like they've decided to rip off all smaller artists. Their customer service haas always been non-existent but now it's a complete waste of time. Time to move everything I've put on here to youtube. At least they don't punish people for putting music on their site.
I have been a paying SoundCloud subscriber (Artist Pro tier) for over 7 years, using Repost to distribute to Spotify, Apple Music, etc.
In Nov 2025, former collaborator Alexander Ryan Roland (3therereal) filed retaliatory claims on tracks “WEIRD” & “BLAH” (2019 projects), claiming exclusive vocal rights without authorization. Claims are false/bad-faith: Tracks recorded collaboratively at my home studio in Marseilles, IL—he came over to record vocals. I hosted/engineered/produced sessions with my equipment/DAW. No written agreement grants exclusive rights or restricts distribution. He knew of releases & never objected for 5+ years until after dispute—I called out his lack of accolades; he tried ignored diss track, then filed false DMCA claims Nov 21, 2025 to sabotage my brand & Dec 2025 releases (incl. “WHAH” addressing this).
SoundCloud accepted claims, issued strikes & removed entire projects/albums from DSPs (one track pulls whole bundle). Caused major harm: lost visibility, streams & revenue on high-engagement audience tracks since Nov 2025.
Filed multiple disputes via their dispute links with detailed rights explanation (primary producer/engineer, implied non-exclusive license from collab, long public availability). Evidence: 2019 DAW screenshots/timestamps/metadata (confirming creation at Marseilles home studio, my role, vocal layers) & beat leases. Form has no upload option, so proofs not attachable—led to rejections despite thorough text.
Follow-ups in Zendesk tickets & emails to their copyright support got only generic “high volume” replies or silence—no manual review/escalation/resolution after 3+ months.
Fails paid subscriber expectations for priority support & proper dispute handling.
I use SoundCloud from time to time, but the app has become less stable lately. Tracks sometimes stop playing when I switch to another app, and a few playlists refuse to load on the first try. The idea is great, but the performance feels inconsistent.
It’s great when it functions, but I signed up for a pro account and invested a significant amount for an annual subscription that I can’t access. I’ve been attempting to contact the support team for a week now, and it feels utterly pointless. This situation is incredibly disappointing.
I've been using the platform for about 5 years and I value the access to new artists and music. Last year, I opted for the artist subscription to update my tracks, but now I regret that choice. The service actually worsened after I paid for the subscription. There are more annoying ads, less engagement, and now I constantly see cookie consent notices every time I log in, which didn't occur with the free account. This is a serious deterrent to using the app or maintaining my subscription. It's disappointing that the platform couldn't find a way to grow without pushing users away. Oh well.
I am here to express my deep dissatisfaction with the terrible customer service I have encountered. Initially, I was impressed with the platform, which appeared to be very artist-friendly, and I appreciated the layout and pricing. I uploaded four original songs, and while three were monetized, the fourth, SMOKER, has been inexplicably rejected for monetization. Despite providing evidence for my other songs, I have received no rational explanation for this decision, especially since SMOKER is receiving the most views. I've submitted documentation, including images of my original CD from 1999, yet it has not been deemed sufficient. The lack of phone support forces users to rely on a chat bot for communication, and the automated email responses only provide a ticket number without any human assistance. This setup is truly absurd and frustrating. It's hard to understand why a company with such longevity would operate in such an incompetent manner without offering live support. I am extremely disappointed.
The AI support is among the worst I’ve experienced! The platform fails to function correctly despite charging artists high fees. One issue I reported took over six months to resolve after relentless follow-ups. Another problem I’ve reported repeatedly remains unresolved, preventing me from adding important documentation for over a year. Their refusal to acknowledge my valid concerns is incredibly frustrating. In summary, there is an urgent need for a fairer and more effective management system for artists.
I faced significant challenges trying to create an account, as I was blocked from doing so, and the AI support was completely unhelpful. The human assistance isn't any better; they don’t respond to emails and pose questions that are impossible to answer without an account, which I couldn't create.
This is one of the worst AI support experiences I've encountered! The service doesn't function properly despite charging artists exorbitant fees. One issue I reported took more than six months to resolve after constant follow-ups. Another issue I've repeatedly reported remains unfixed, preventing me from adding essential documentation for over a year. Their refusal to acknowledge my concerns, even when I provide clear evidence, is incredibly frustrating. In short, there is an urgent need for a fairer and more efficient system for artists.
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