Review Time
I am only writing this review because of the exceptional service I received in-store. There was an older gentleman working who was an absolute expert in aftershaves and he found me my new scent after months of searching. He was engaging, knowledgeable and friendly. I didn’t ask his name but he delivered such amazing customer service. Thank you very much. I settled on Chloe (Nuit de Oranger).
Unrelated, the shop itself is so warm. As it gets so busy, definitely recommend a little AC!
I have been a member of SpaceNK for a few years now and I absolutely ADORE their whole company structure; the stores always feel luxurious, clean and well stocked with the best products. The range of brands they sell are premium and keep me returning.
I’m learning to be a Make Up Artist and it’s so important to have the opportunity to try out new products and as such, I must mention that the way they’ve organised their NDulge membership is the best; the rewards are always worth it so you can experiment with other products, there’s always an incentive to keep you coming back for more and I love that the staff are ever happy to provide you with a sample in store, so you can check if a new product is a good investment or not.
The packaging (little luxe paper bags with pink tissue paper and a thick lace tie up) is no only eco friendly but gorgeous and is beautiful enough that you don’t need to re-package it when giving gifts to loved ones or it just feels like a gift to yourself!
No other retailer is as streamlined or as efficient as this!
The most wonderful aspect of shopping with SpaceNK is the service is impeccable, no matter which store I’ve been in, whether it’s a high street from London to Guildford, Hampstead or online, I’ve ALWAYS been treated as a valuable customer. Countless times I’ve had the pleasure of having my makeup done in store when I needed a pick-me-up after becoming a new Mother (with no time to take care of myself in the early days!) with beautiful products that I then purchased or at a later time (by keeping them on my ‘wish list’).
I felt compelled to finally write this review after having spoken to James, over the phone at the customer service line, who helped to arrange the gift I was granted through the NDulge membership at absolutely no hassle, delivery cost or inconvenience. Truly, SpaceNK has continued to deliver an exceptional service and I hope will continue to do so indefinitely.
They have a very delighted, satisfied and loyal customer in me!
Thank you everyone at Space NK, Brioni x
Just a scam. They sent me a products in condition that i cant gift. I tried to handle this with support, but i ve got only 10 pounds refund. i told them that i cant gift in that condition but noone cares, i have to buy another ones for a gift. Moreover i called on them and i was told thats no other option due to POLICY which i cant check bc its internal , and which is not under UK law so it violates it.
I love SpaceNk always a lovely store to visit and the staff are helpful. Unfortunately the product in the packaging was empty. Thankfully I filled in the complaints form online and Sarah got back to me the very next day and my product has been shipped to my home. Very prompt and easy. Thank you very much.
Terrible customer service. My products arrived spilled and damaged, and I never received a solution for the high-priced items. For me, it was just a waste of money and a terrible experience. They even sent me a discount code for my first purchase that never worked, and they couldn't even resolve that issue. I do not recommend them.
I had a really good experience with my shopping. Delivery was super fast. I needed some help from Customer Experience Agent and Chloe kindly supported me to find my answer effectively and successfully. I would love to purchase again. :)
I made a mistake with the email address for e-gift voucher recipient and found out a few weeks later they hadn't received it. I emailed SpaceNK to request it be resent to the correct email address, which was done promptly by Marc. Great Service!
Very happy with the support I received! The situation was resolved efficiently, in a calm, polite and understanding manner and I greatly appreciated Yvonne, her customer service is exceptional! Thank you!
Borya
I frequently visit a local shopping center and always have a wonderful experience. The staff consistently go above and beyond to ensure everything is taken care of, and this deserves recognition. Their remarkable attention to detail and customer service is rare in many places. They consistently ensure that I achieve the best outcome from my visits, which is very important to me. A big thank you to all the staff, especially one representative who has been outstanding in providing a stellar customer experience. Keep up the great work!
Caitlin provided outstanding support. I had concerns about negotiating the points, and she took the time to review my account. She also went the extra mile by sending me a promo code for the amount I was inquiring about, understanding that it would simplify the process for me. Her politeness and attentiveness made a significant difference. Excellent customer support.
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