Review Time
Avoid purchasing anything from this website. I placed an order for a phone on Feb. 16th, and almost a month later still have not received my phone. Upon contacting their customer support about the shipping times, I got a response 45 minutes later claiming that they are waiting for a new shipment of phones since the one I order was apparently “out of stock” even though when I purchased it, it was supposedly “in stock.” They told me that they were getting a new shipment of phones to their warehouse in a few days and that my phone would be shipped immediately afterwards. It has been over a week since then, and I still have not received my phone or any updates about this whole situation. I’m currently trying to contact them to cancel my order and get my money back, but have received no response. DO NOT PURCHASE FROM THIS SITE.
Avoid purchasing anything from this website. I placed an order for a phone on Feb. 16th, and almost a month later still have not received my phone. Upon contacting their customer support about the shipping times, I got a response 45 minutes later claiming that they are waiting for a new shipment of phones since the one I order was apparently “out of stock” even though when I purchased it, it was supposedly “in stock.” They told me that they were getting a new shipment of phones to their warehouse in a few days and that my phone would be shipped immediately afterwards. It has been over a week since then, and I still have not received my phone or any updates about this whole situation. I’m currently trying to contact them to cancel my order and get my money back, but have received no response. DO NOT PURCHASE FROM THIS SITE.
They have not shipped my "in stock" product when they said they would. I can't get a response from their live chat window. I phoned the number on their contact page and discovered it is "not assigned". It doesn't seem possible to contact this company. Other recent reviewers had the same experience and never received their order. They also could not reach the business either by phone, chat window, or email. I have disputed the CC charge with my bank. I wish Trustpilot had displayed these more recent reviews before I ordered. I only saw the older reviews that seemed okay.
I am unable to contact anyone at this site. No one answers their chatbot. The number listed on the webpage doesn't exist. No one answers the different number listed on their FB page. Not able to login to the account I created. Starting to feel like I have been scammed out of more than $1700 dollars.
This company delivered a product that was significantly not as described, and luckily I got my money back via PayPal dispute (never even think about using e transfer). This scummy company then proceeded to abuse the PayPal recurring billing feature to charge me back for the amount they lost in the PayPal dispute that was settled in my favour with all the required evidence. Absolutely avoid doing any kind of business with this company ever.Re: the reply below — I returned the device exactly as PayPal instructed, to the letter.It was shipped back to you with full tracking, signature required, and guaranteed delivery. You refused the return attempt. Under PayPal’s buyer protection rules, refusing a legitimate return makes the case an automatic seller fault. After that point, I had no further obligations — PayPal closed the dispute correctly because you declined to accept the item you asked for.All communication and instructions must occur inside PayPal’s dispute system. Sellers cannot pressure customers into handling returns privately or through email. I followed every rule exactly.What you did afterward — using a pre-approved billing agreement to charge me again months later — is not only improper, it directly violates PayPal’s terms and payment-network rules. You cannot rebill a customer for a dispute you lost, and you cannot use a billing token to bypass the final decision.Your public reply here unfortunately demonstrates the real issue:– no accountability for refusing the return– misrepresentation of the timeline– misuse of PayPal billing tools– and hostility once the platform ruled against youYou’ve now documented your own misconduct in a public forum. I don’t need to say much more — your response speaks for itself. Future customers can read it and decide whether they want to take that risk.And regarding the unauthorized retaliation charge you attempted afterward: good luck winning that charge back against AmexUpdate: And now they've threatened to report me to the Better Business Bureau (which is meant for consumers to report merchants, not the other way around) and law enforcement for them committing what is essentially straight up credit card fraud. Just a laughable attempt to bully me into canceling my chargeback because they know they're never winning this case. If you've read all this and you still decide to give them your business, don't say you weren't warned.
I ordered the phone - Asus ROG Phone 9 on 13 October 2025. Unfortunately the phone just was seen as "ordered" 3 weeks later. Despite repeated attempts to communicate - 3 emails, 2 attempted calls and using their own chatbot/support there was no answer. Thankfully, I had used Paypal and after their review, I was able to get a full refund.
It was a total nightmare experience for me, I ordered a phone, no email from them for 2 weeks, nothing at all, Their phone number was not going through ' saying number not assigned ' I had to tell my bank to cancel the transaction, they quickly send my phone and come to harrass me through emails that why did I dispute the payment. Ah, they said they sent the device already. When I have already purchased from another seller . I even thougt the one I got was from the new seller was suprise how quick it came , unfortunately it turns out they are the one that sent it. Well am returning their phone, I don't want to have anything to do with such a dubious site. The phone is even $100 more than the other one I later purchase. Shame on your guys.
STAY AWAY....STAY AWAY... STAY AWAY!!!!READ THE OTHER ONE STAR REVIEWS, THEY ARE REAL!!Ordered a device online that was listed as "in stock 3-5 days for delivery" weeks ago, paid for it and have since been ghosted to emails, phone and online forms for an update. Website has said "on order" for weeks.No reply's or feedback at all from any of the contact avenue's.STAY AWAY
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We are an online store in Canada. Selling latest Smartphones, Headphones, Smart Watches and Smart Devices.
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