Review Time
Even though it is unfortunate that the car had an issue within 10 days. The initial response was really bad, but once escalated Nishank really helped by providing updates and was almost transparent.. hope the car does not face any issue again..
My recent experience with Spinny has been a mix of challenges and good support.
Initially, I faced issues related to transparency and delays in documentation, which made the process stressful. However, I would like to highlight the excellent support provided by Monika Pundhir. She took full ownership of my case, stayed responsive, and ensured that my concerns were addressed properly.
Her professionalism and commitment to resolving the issue made a big difference and helped improve my overall experience.
Thank you, Monika, for your support and dedication.
I truly appreciate your support and help. Your guidance has been very useful, quick, and clear every time. I’m really satisfied with the assistance and the way everything was explained so smoothly. Thank you for being so helpful and reliable. Keep up the great work!
Worst experience I have ever had with any car company. Spinny is all marketing and zero actual service. They make big promises about quality checks and customer satisfaction, but in reality it feels like once they get your money, they simply don’t care.
The entire process was stressful, misleading, and completely disappointing. Communication was poor, support was useless, and resolving issues felt like begging for basic service. This is not a professional company experience — it felt like dealing with people who just want to close a sale and disappear.
I genuinely regret choosing Spinny. It was a complete waste of time, energy, and trust. I would strongly advise anyone thinking of buying from them to stay away unless you want frustration and headaches. Extremely poor and unacceptable experience.
This gentlemen Nishank is gem , you should keep these type of people in your team, he resolved the issue in 5 minutes which was pending since 15 days.
Thank you Nishank for being such a nice personality.
I had an amazing experience when I raised a concern to Spinny team. They keep me updated throughout the process of solving my problem and I was super happy with it. With the kind of response i got from Spinny Team and their Executive Monika. I can Highly rate Spinny for their service specially the service after purchasing a car.
I would like to sincerely appreciate Mr. Abhishek for his prompt response to my complaint raised on social media. He personally called me, patiently listened to the issue, and handled the matter in a very professional manner.
He ensured that the concern was addressed quickly and provided a satisfactory resolution. It was reassuring to see such proactive customer support and genuine effort to resolve the issue.
Thank you, Mr. Abhishek, for your excellent service and support. Keep up the good work!
Nitin from social media team assisted me during the initial situations and promptly followed untill it resolved. Good at information sharing, right updates and guidance.
I bought my car on 22nd Nov 2025. during couple of drives I found issue with AC so I raised a request in the app somewhere in Jan 2026, took the car to the said garage on 10th Jan they said that it will be fixed in a day or two, then they said they could not fix it and car is sent to Honda service center, now since then every time i try to get any update, i am told that the part is not available, or it is in transit, Friday 30th of Jan i was told that the part has arrived and by Monday or Tuesday I will get my car, now Yesterday 3rd Feb I got an update that the part has not arrived yet, my car is still in the service center when i asked if they can release my car and I will take it when the part arrives they don't respond at all. I had asked for the same thing in 24th Jan and i was told that the car will be ready by 28th so lets wait. not sure whats going one. and if any of my car parts are replaced / damaged who is going to take the responsibility ?
Nishank help me out regarding my car concern and resolved the concern successfully.
Thankyou Mr Nishank, thank alot.
Alot more to say, will definitely share my feedback with your organization and senior that he is the true resolver.
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Spinny is the most trusted way of buying and selling used cars. Choose from over 2000 fully inspected second-hand car models. Select online and book a test drive at your home or at a Spinny Car Hub near you. Get a no-questions-asked 5-day money back guarantee and a free one-year comprehensive service warranty with Assured Resale Value on every Spinny Assured® car.See more
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