Review Time
I have requested three times via email to close my account due to gambling issues, but I have received no response! After more than a week, I was finally told that I need to upload all my documents... ID, bank account, etc. WHY??? I just want to close my account, and they shouldn't require that information. Such practices put people at risk.
I urge you to stay away! I've reached out three times via email asking to close my account due to gambling issues, and I've received no response! After waiting over a week, I'm told I need to upload all my documents... ID, bank account, etc. WHY??? I just want to close it, and they shouldn't require this information. Such tactics put people in danger.
I usually don't write reviews, but my experience has been so distressing and surprising that I feel compelled to warn others. I qualified for a cashback offer from November 5th to 11th and was assured I'd receive it without issues. Instead, I’ve been stuck in a frustrating loop for over a week, with no progress. The live chat promised daily that support would contact me “very soon.” Seven days later—nothing. No email, no explanation, just silence. I spend hundreds weekly on this site and never expected such treatment. Each day I sought clarity, only to receive empty promises. I felt completely ignored. My interaction with the representative was especially disappointing. I felt dismissed and not taken seriously. The explanations provided contradicted earlier information, making me feel misled. Based on my experience, I can't trust this platform. I've felt disrespected and left in the dark over something that should have been straightforward. I share this to inform others. Until they improve their support and communication, I seriously recommend avoiding this site.
I've contacted customer support multiple times, and every email goes unanswered. I received one email asking to verify my bank cards, but I'm trying to close my account due to a gambling addiction! They just don’t respond. This site is a complete scam. The odds are poor, and you’re unlikely to win anything. Even if you do, good luck trying to withdraw.
I've been trying to delete my account for over three weeks with no success. They continuously ask for new documents and request personal information via email, without any secure methods in place. The live chat is unhelpful, and there's no way to lower deposit limits. Overall, it feels like a manipulative strategy to exploit vulnerable gamblers. Their business model seems illegal, but it appears that gambling sites can operate without consequence.
You can't close your account through live support or with a simple button; you have to send an email that takes about two weeks to process. If you win, cashing out takes around 10-12 days! Do yourself a favor and steer clear of this site; they clearly don’t care about their customers.
I was deceived in a way similar to what others have reported regarding related companies. A bet of €8,500 was allegedly placed from my account, which I never authorized. This is completely outside my betting habits, and I never bet on South American football. My devices have been secure, and I use complex passwords. It seems my account was compromised, and unauthorized bets were placed. This appears to be part of a systematic scam to simulate or alter bet data to seem legitimate, while the money is simply taken. I recommend avoiding this platform entirely.
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