Review Time
5/23/2023 Update this has been settled.Ripoff run run fast. Advertised to have 100 cones came with 10. Called customer service was advised can't send back because it was opened. Called second time and read them their return policy. 100% return guarantee but the catch is it's shipped from United States but if you want to send it back it goes to Lithuania and would cost almost $30.00. Go to Amazon go anywhere but don't buy from here.
*** Update No2A tremendous result, from Customer service manager. Hopefully customer service staff might find a way to offer help to customers, instead of negativity. I received a FULL refund on all over charged items, burners and cones, and was told I could keep the burners that had been sent to me. The tech team were investigating the issue with increasing the order. Hopefully all will be resolved soonest. Thank you so much for your efforts, they were much appreciated.My only wish is that the cones were bigger, or lasted longer. Burn time is around 5mins.Thank you so much Spirual! Great work!***UpdateDon’t be fooled by their answering negative reviews. I had an email back and forth with their support and getting nowhere, came here. They already have my order details and my email address and if they can’t find them, then I can call them incompetent as well but of course, I already know that it’s just a scam from start to finish! **Seeing other reviews here, I should have come here first. I would never have ordered and been better off, not losing money I can absolutely not afford to lose. Clearly this is a scam operation following a set pattern.I ordered a gift for a friend of mine who is having a terrible time. The perfect thing I thought. I placed the order - no order confirmation button - but I see 4 of everything has been ordered, not 1. I checked my bank immediately, and there it is, amount x 4 taken from my account. I contacted Spirual straight away, as soon as they opened for their day, asking them to reimburse me forthwith, only to be told it might be too late for a cancellation, 30 mins. I heard nothing more for the day, no money. So, today they confirm, no cancellation, no reimbursement. I have to wait for delivery, return the package AND pay the postage!
What made my experience great was the speed of delivery the parcels packed as they should be,I test anyone not to be mesmerised I was looking at the smoke do down the flumes and drifted off, and the fragrance is pleasant too, if I wasn't happy believe me I would say, but I can't fault the product.
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