Review Time
I finally received a reply through a review platform, but not directly: Dear Customer, we're sorry you didn't get your game code instantly after your purchase! We've had some issues with our new website integration. This is now resolved, and we're truly sorry! Have a nice day! Best regards, the support team. I'm thrilled the website is fixed (sarcasm). I still haven't received any official response, refund, or game code. Am I just supposed to be satisfied that their new site works and walk away without what I paid for? Absolutely terrible customer support. AVOID!
I ordered a game from this company and, when I didn't receive it, they informed me it was a pre-order. Later, they said it would arrive in two days and asked if I wanted a refund or to wait. I chose to wait, but since March 27th, I've still not received my game. If you want your money back, contact your bank—they should be able to assist.
I paid for my games over 12 hours ago and still have not received my game codes. The transaction is still processing. I've emailed multiple times without a response, and I tried calling the number on the website but couldn't reach anyone. Extremely poor customer service! The instant download claim is misleading!
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At SplaMe, we are pioneers in the development and manufacturing of high-quality Cold Therapy Equipments, designed to elevate your recovery and wellness routines. We believe everyone has the potential to become their best self—stronger, healthier, and more resilient.
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