Review Time
Staff was amazing, really helpful and polite (James, Michelle and Janette) and couldn’t do enough for you. Food was really good, bar service was super and really friendly.Whole experience from walking through the gate to leaving everything went smoothly and I will be booking again.
Spent over £1,000 on two tickets for a Premier League game, as well as hotel rooms.Presented them with a request to change hotel date earlier by one night, no other changes. Had spoken to hotel beforehand to make sure it was possible and they were more than agreeable - they just needed confirmation for Sportsbreaks as they were the organising party. Sportsbreaks refused to do this as it was within 2-3 days of event (and they would not have enough time!). I had only spoken to Sportsbreak 36 hrs prior that I may possibly need this change and at no time did they say that I would need to let them know much earlier, or a deadline by which time I had to request it.Furthermore, having been a managing partner in the hotel industry for 10 years (Marriott & Hilton), I know this would easily have been able to be achieved by someone taking the impetus at Sportsbreak, and basically going the extra mile - picking up a phone, talking to a manager at the hotel; basically, taking personal responsibility for a readily resolvable matter. However, clearly, it’s too much effort for a REPEAT customer that had spent over £1,000, again. You’d expect better customer care given circumstances. It was an easy win to keep a customer keep coming back.(Instead they asked I email the feedback team! They would have replied after the event passed & have up to 28 days to reply - what would the point be? So they could learn from this experience? I’m not sure at this stage having agents of your company taking personal responsibility for simple customer care matters should really need to be a teaching moment!)
Looking forward to attending an EPL game only to test positive for covid 5 days before the game. Contacted this company and not interested as Covid policy no longer applies! Total lack of empathy or understanding pretty much telling me that’s the rules so either travel or find someone else to go!!
I would not recommend this company. Avoid at all costs. Rip off merchants. Just read all the other reviews. Spend your money elsewhere at a reputable company. We booked for the Newcastle v Man United game and the fixture date has been changed we can no longer make rearranged date so we’ve just kissed goodbye to £800 as they refuse to help us and said they’d just rearrange the hotel. If they released them tickets they’d sell by the date as we got the last three months ago. But they don’t want the hassle of a resale. Why would they when they can rip us off. Terrible customer service, they clearly gave no idea how to get future business. we won’t use again and they’d of got two good customers in us.
I Booked through sports breaks for the newcastle v brighton game, after the game being moved for the cup final I couldn’t make the re-arranged fixture. It’s now been a month since the promised return of my deposit and still nothing has been returned. After fobbing me off with twice saying they had my wrong bank details I sent them a photo of my account details directly from the bank. Yet again another week has. Gone By with with only contact being Ann automated email which they will replay to within 7 days and they only make bank payments every Friday. No one willing to help resolve this matter and they still have my money over a month after first promised repayment date. Wouldn’t touch them again
Booked a trip with sportsbreaks.com, booking confirmed then they cancelled a month later stating the trip is oversubscribed. Surely they would have known at the time of the booking.Very poor customer service and would have no confidence with booking with them again.
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SportsBreaks specialises in delivering unforgettable sports travel experiences to many of the world's most exciting sporting events including domestic and international football match breaks, premier league football, international and domestic cricket, formula 1, rugby, nfl and many more.
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