Review Time
This is definitely the ideal place for storage needs. The service is excellent, and the staff are friendly and reliable. I highly recommend it to anyone in need. My belongings were stored for a year and were returned in perfect condition—clean and organized.
I had a driver and his mover who were fantastic. Initially, I was worried about potential extra charges, but the team honored their quote. They efficiently moved my large items upstairs, and I was impressed by their strength. It was a relief, especially since I was struggling with my back. I will definitely use this service again for my next move.
I utilized the service during a crucial time when I needed to move several boxes on a tight schedule. They arranged a pickup within a specific time frame, and despite the pressure, the level of care and support I received was remarkable. The entire process was handled with professionalism, alleviating a lot of stress during a busy week. I also use their storage service, which has made organizing my seasonal items much easier. Highly recommend this reliable service!
I regret not checking reviews before using this service. They seem to have a history of extra charges after payment. After discussing options over the phone, I was offered an upgrade for storage. However, they later charged me extra for wrapping despite not wrapping all items. Initially responsive, the representative has since been unresponsive post-payment, which is frustrating. I expected better service.
**EDITED** The company has issued a partial refund after investigating my concerns. The customer service has been responsive, which I appreciate. However, my experience was quite poor, and I hope it was an isolated incident with areas needing improvement. I provided feedback suggesting better coordination among movers, as I had to guide them extensively. I expected a smoother process with three movers present. I hope future experiences improve. ORIGINAL REVIEW: The move was quite problematic; the movers were unprofessional and did not communicate well. Two arrived late, and we ended up doing most of the move ourselves. It was not acceptable, and I raised my concerns, but the follow-up has been lacking. I suggest considering other options.
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