Review Time
No delivery - no refund. I placed an order on 2/13, my cc was charged and then I got another email saying my order was cancelled and I would get a refund in 5-10 days. Today is the 10th day and I still have not gotten a refund. So irritating. I would NEVER order from them again!!
Ordered my Daughter flowers for Valentine’s Day to be delivered on Feb 13th. It’s the Feb 15 and I called Star luck because my daughter never got the delivery. They said my order was cancelled. I never received any notification and the excuse was not even clear. Never order from here again!
I ordered flowers for my aunt back in October. They said they couldn't deliver the flowers to the address almost immediately and told me they would refund my money in full. I still have not received my money. Would NOT advise doing business w these people. Nope!!
If I could give them negative stars I would. This is a fake company. I effectively got scammed. I ordered flowers for a friend. The very next morning after I placed the order I got an email saying my order has been refunded. I thought “okay well maybe they could get the flowers delivered to my friend so they sent the money back. Cool” Not cool. I did not get the money back. It’s been 14 days. I still have not got it. I called their customer support team where a lady said she would issue the refund. I wait a few minutes on hold and then she comes back and says my bank declined the refund ????? No why would my bank deny a refund ?? I had to file a dispute with my bank. I’m over it. $70 lost on fake flowers.
Ad stated flowers could be delivered anywhere in Westminster and same day delivery was available. Ordered funeral arrangement for next day. Never received conformation. Called back that next morning and was told, delivery address was out of range. I was never contacted to let me know ordered had been canceled. Do not do business with this company. Very unprofesaional!
Extremely disappointing experience. Hours after placing and paying for a bouquet delivery, I received an email from the customer service manager stating that my order has been cancelled. They mentioned that the florist is 'unable' to fulfill the delivery and provided no explanation. The most frustrating part is the mention of a refund taking 7-14 days. This is unacceptable; if they can deduct my payment immediately, they should be able to process the refund just as quickly. They attribute the delay to my bank's policies. I regret not reviewing this company beforehand, and I doubt I will receive my refund.
I was unaware that my delivery was cancelled until I read an email. I received a generic corporate response indicating that the store couldn't fulfill the delivery and had no explanation. While I am expecting a refund, I can't shake the feeling that this might be a scam. To add insult to injury, I received an unprofessional email from the store about the refund, which ended with a poorly phrased note about 'hoping to see me again soon.' I'm left wondering if they are earning interest on the funds. The Better Business Bureau has nothing positive to report about them. Proceed with caution, as this could be a scam.
I placed an order for flowers, but it was canceled within minutes, yet my credit card was charged. I was informed that the refund would take up to 10 days. However, the payment is still pending a day later, and now I have to wait for the funds to post before disputing the charge with my bank. A 10-day refund? I've never encountered anything like this before. It feels like a scam.
In July, I placed an order for flowers, which was canceled the following day with an assurance of a prompt refund. However, it wasn't until DECEMBER that the refund was finally processed. I strongly advise choosing your own flowers, drawing a bouquet with broken crayons, or sending pictures of flowers from a reliable florist instead of ordering from this service!
Steer clear of ordering flowers from this service; it's a scam. They will process your order and then cancel it, taking your money in the process. It's concerning that this fraudulent activity isn't being investigated by the authorities.
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