Review Time
The order arrived promptly, but I experienced issues with the dishes cracking in a low-temperature oven, despite the description claiming they were oven safe. When I contacted customer support, I was told they wouldn’t replace individual items and that I would need to buy a complete set again, even though I’ve already purchased two full sets.
I strongly advise against using this service. I received a broken dish and lid, and they quoted me an absurd insurance option during checkout. They seem to be scammers, and I will be reporting them to the authorities as I've noticed similar complaints in other reviews.
We ordered six pasta bowls as a trial for a full set, but received an exercise machine instead due to a warehouse mix-up. I've contacted customer service multiple times with photos and requests for a resolution, but after two weeks, I’ve only received duplicate emails asking for more photos. I hope they resolve this soon; I’d consider updating my review if they do.
I returned two sets of dishes that were received in the warehouse on December 30, but I still haven’t seen a credit on my card. I’ve reached out for help but received no response. If I don’t get this resolved in five days, I will dispute the charges. The colors of the plates didn’t match, and after attempting to start the return process, I was offered a discount instead of a refund, which I rejected. I have been waiting for a return shipping label for nine days now, and the lack of communication is unacceptable.
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