Review Time
Sterling Insurance have time wasting automated phone lines that play bad music for a very long time before anybody answers. When staff eventually do answer they sound absolutely uncaring and pretend they have no idea why customers are unhappy with such abysmal service. They then transfer you to the next department with more terrible music and so the pain continues until you wish you had never known of this awful business. What a shocking experience.
Both of the Sterling crew who assisted me at different times, could not have been more pleasant, patient or helpful. They were a pleasure to deal with, as I’m quite ancient and find technology a bit of a challenge. Their insurance premiums are also very reasonable. I’d highly recommend Sterling Insurance to anyone
Had to call twice on the same day with issues i had, i received excellent customer service both times, they explained & solved my issues straight away, they were polite & helpful.
** if I had asked the right questions the first time it would have prevented me having to call back a 2nd time, so the 2 phone calls in one day were my fault**
Extremely efficient, knowledgeable pleasant customer service over the phone. I found everyone I spoke to were able to deal with any questions I had in a very kind, polite and patient manner. 10 out of 10 for customer service. Would certainly recommend this company.
This was my first interaction with the service, and I must say it was swift, effective, and a pleasure to engage with. 5*
I apologize if I misremember the representative's name, but I believe it was Aiden. He was very clear and thorough with his inquiries and took the time to explain everything. I would rate him 5*.
I own two vehicles—one modern and one classic. In both instances, the company provided the most competitive rates. More importantly, I was able to speak with very helpful representatives. I had to make a claim, and it was handled smoothly without any issues. I would highly recommend this service and would give it a 6-star rating if I could.
I have secured insurance for my vehicle with a reputable provider and want to convey my complete satisfaction with the service received. The customer support was remarkable, and the pricing was very reasonable. I was able to connect with a representative within just a minute or two, which I truly appreciated. I was treated with utmost professionalism, and the representative I spoke with showcased excellent expertise, particularly regarding technical vehicle modifications. Given that my vehicle has been altered, this knowledge was crucial. Her comprehension of technical adjustments and vehicle specifications was very reassuring. In summary, I am highly impressed with the service and would like to extend my gratitude to the team for their professionalism and efficiency.
Overall, it was an adequate experience. I received a lot of paperwork, especially regarding the no claims discount, before the start date, which was challenging since the previous company wouldn't release information until the last policy expired.
The representative provided exceptional clarity on what needed to be submitted regarding the no claims bonus. She handled everything with great professionalism and is a valuable asset to the company, showcasing extensive knowledge.
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Exceptional insurance cover at an exceptional price - launches Summer 2019
