Review Time
I placed an order on the 24th of November, but it never arrived. The tracking indicates it wasn't delivered, yet the company insists it has been. They have not processed my refund. I strongly recommend avoiding this company.
This was the worst customer experience I've ever had. I urge everyone to steer clear of this website. Even if you like the products, the delivery experience will leave you frustrated and you'll never want to use them again. Don’t be misled by the product quality; this online store is a complete disappointment. I have been waiting over three weeks for items I already paid for.
This company is a complete scam. I ordered a personalized notebook for £140, which arrived unpersonalized. After navigating a complicated return process within 14 days, costing me an additional £30, I still haven't received a refund. I've spent £170 in total. They do not respond to emails and fail to call back as promised. It's a distressing experience, especially since the notebook was meant to be a special gift. I hope they do the right thing and refund my money.
I ordered the Sakura edition notebook and some charms, and my order arrived the following Monday! I contacted customer service via email and social media, and they responded quickly. Although my tracking wasn’t updating, the customer team clarified that orders are shipped from Italy. The notebook quality is excellent, and the charms are high quality and easy to assemble. Overall, I had a very positive experience and recommend this online store.
I received a faulty diary (£34) and the only way to contact the company is through their website. I received an automated response saying they would get back to me within two days, but nothing happened. I've emailed multiple times with no response. There’s no store return option and no phone number available. Avoid buying from this company online.
I used to rank this company among my favorites, purchasing a diary every year for the last decade. Unfortunately, this year they opted for cheaper paper quality, causing ink to bleed through the pages. I'm frustrated that a once-quality brand would compromise its product like this.
I ordered pen refills that the website claimed fit all pens from this company, but they didn't fit mine. I couldn't initiate a return online, and the instructions provided said to call customer service, but the number was non-functional. After reaching out online, I had to pay for return shipping and provide tracking, but they refused to reimburse me despite misleading information. Great products, but I won't order from this store again.
This company has been the worst I've dealt with. I do not recommend ordering from them unless you want to waste your money. I never received my three items, and despite numerous emails, they show no concern. I'm left feeling frustrated and disappointed.
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