Review Time
Absolute nightmare, stay well clear.
I ordered pistol magazines 12 months ago on pre-order. After about 3 months I requested an update on my delivery, which I was promised. This never came. I then spent approximately 6 months trying to phone them and emailing them constantly, but to no avail.
After 10 month, I threatened legal action...again, no response.
After 11 months the owner answered the phone and promised he would review my order and contact me. I informed him that I wanted a refund as I no longer owned the pistol in question. Again, I was ghosted.
The following month I eventually, after approximately 100 unanswered emails and approximately 30 unanswered calls got through to one of the staff, and informed them that I had gotten legal representation in Sweden and was suing them for the refund. I immediately got an email form the owner apologizing and admitting they had handled my case very poorly. They requested my bank details to issue the refund, which I forwarded. That was 3 weeks ago, and again they are ghosting me, not answering their phone or responding to an additional approximately 150 emails requesting the refund be issued.
I am now in a position where I am out of pocket €600 and am having to proceed legally in the European Small Claims court for my refund and legal costs incurred.
Save yourself a lot of hassle and buy somewhere else, as this company is an absolute joke.
Absolute nightmare, stay well clear.I ordered pistol magazines 12 months ago on pre-order. After about 3 months I requested an update on my delivery, which I was promised. This never came. I then spent approximately 6 months trying to phone them and emailing them constantly, but to no avail. After 10 month, I threatened legal action...again, no response.After 11 months the owner answered the phone and promised he would review my order and contact me. I informed him that I wanted a refund as I no longer owned the pistol in question. Again, I was ghosted.The following month I eventually, after approximately 100 unanswered emails and approximately 30 unanswered calls got through to one of the staff, and informed them that I had gotten legal representation in Sweden and was suing them for the refund. I immediately got an email form the owner apologizing and admitting they had handled my case very poorly. They requested my bank details to issue the refund, which I forwarded. That was 3 weeks ago, and again they are ghosting me, not answering their phone or responding to an additional approximately 150 emails requesting the refund be issued.I am now in a position where I am out of pocket €600 and am having to proceed legally in the European Small Claims court for my refund and legal costs incurred.Save yourself a lot of hassle and buy somewhere else, as this company is an absolute joke.
I have never in my life experience this bad customer service. Almost 2 months ago i ordered a product, when it came it was the WRONG product. I e-mailed and called COUNTLESS times and they only responded ONCE. They said “send the product back” no sorry nothing. After i sended the product back i’ve waited almost 4 weeks. NOTHING. They still don’t respond on mail, On call and still didn’t recieve my money back. €200 i’m talking about. I have proof of everything. Worst store ever.
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