Review Time
Pricing was great, and pickup from our office was super quick. The tracking was updated regularly so we knew exactly where it was the whole time. The box arrived safely in NZ sooner than I even expected, and our customer was very happy with the delivery. A completely smooth and seamless process with a 5-star outcome.
I ordered transport for my items from VIC to NSW twice. The first time everything went smoothly, but the second time they kept delaying the delivery endlessly. I have no idea whyOn top of that, every time I called customer service, I couldn’t get any real solution or help.Overall, this shipping experience was absolutely terrible.
Pricing was great, and pickup from our office was super quick. The tracking was updated regularly so we knew exactly where it was the whole time. The box arrived safely in NZ sooner than I even expected, and our customer was very happy with the delivery. A completely smooth and seamless process with a 5-star outcome.
We have used PACK & SEND’s Online Self Service for repeat shipments using the exact same box, same contents, same dimensions, same weight range, and same route.Despite this consistency, we have now been charged multiple “Manual Handling Surcharges” after delivery for shipments that are materially identical to many others that travelled through their network without issue.When challenged, the explanation provided was that invisible or unspecified factors during depot processing may trigger automatic charges. No evidence was provided. No measurable difference was identified. Just a generic reference to automation systems and terms & conditions.In other words: identical shipments may or may not attract additional charges, and you won’t know until after your credit card has been charged.That is not transparent pricing.That is not predictable commercial practice.And it is not acceptable for businesses relying on consistent freight costs.What is most concerning is the pattern — repeated post-billing adjustments on shipments with no meaningful variation.If you are a business sending repeat freight, be aware that even if nothing changes on your end, your final cost might.Very disappointing experience.
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PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination.
Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity.
Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence.
Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision.
Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes.
For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage.
Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care.
Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.See more
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