Name: stuartandlau.com
Telephone: 18885650806

Cory B. Guest

This is a review based on their shipping and customer service, not the actual product. Who knows whe

This is a review based on their shipping and customer service, not the actual product. Who knows when, or if, I’ll receive that. Shipping can sit for days with no carrier movement. When you ask for a straightforward update, customer service gaslights you by reframing their slow shipping as customer misunderstanding and pointing back to site policies via links instead of actually addressing the issue or giving exact dates.

They clearly don’t have their operations in order. Something tells me a lot of their product is either backordered, produced based on order intake, or tied up in production issues because bills aren’t being paid. It makes sense that they generate a shipping label right away to make it seem like they’re on top of it, but that’s really just so they can talk in circles over email when you complain.

The reality is that unless you’re ordering a custom product, which this definitely is not, it shouldn’t take more than 2 days for a company to ship a bag. It definitely shouldn't take 3-4 days. They don’t know what they’re doing, and their customer service team only makes the situation worse.

Worth knowing if timing matters or you’re ordering a gift, or you just want to save yourself from dealing with a company holding onto your money for who knows how long.

They are definitely not a customer-first company. Providing subpar service and then framing it on their site as an expectation doesn’t excuse them from being an awful company. Take a look at some of the other 1–3 star reviews. They do this all the time. That’s the only expectation you should know about.

Date of experience: Jan 31, 2026

Joel P. Guest

2 months ago

Durable and High-Quality with Convenient Features

The quality is impressive and it stands the test of time. The pockets are easy to access and the zippers make a pleasant sound. Additionally, it has a protective covering that seems to keep it safe from water damage.

Date of experience: Dec 20, 2025

Effie Guest

2 months ago

Order Issues and Poor Customer Service

I placed an order for a bag on November 6th, and it has yet to arrive. The customer support has been unhelpful, leading me to believe it would be shipped by November 30th at the latest. Now it's December 7th, and I'm still left empty-handed. This situation is unacceptable.