Review Time
The worst customer service I have ever experienced in my life. Truly awful. I’ve never had service this utterly poor from any business in my life. I was very simply trying to exchange some items in my order for a size larger. The return label was not included with the order so I had to get this manually from the support via email. They insisted the return label was hiding somewhere inside the order- it wasn’t.The support worker then did the return labels and documents completely wrong, wrong items, wrong everything. I noted this and it took multiple further emails and phone calls to finally get the correct customs declarations and return labels issued to me.Finally once my return had been collected, instead of exchanging my items they refunded me for some of them instead. When I questioned this they told me the size I wanted was not available so they decided to refund me instead. I looked online and the size I wanted was in stock and available.It just boggles the mind. You spent £1,500 to be treated like this.The products seem great quality but the entire support system on the site is shockingly awful. How complicated can an exchange be. Surely that’s about as routine as it gets for a clothing brand.Just absolutely disastrous and I wasted so much of my own time and patience simply attempting to do something that should be almost second nature for any online business.Terrible terrible company.Even after venting my frustrations and being completely clear with them they find a way to get it wrong again and again.I can only imagine the situation will get worse and worse from now on as I’ve lost all trust that are able to do anything competently at all.Please do not reply to my message with the same useless generic support email that has gotten me absolutely nowhere.Appalling business and appalling practices.
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