Review Time
This is the second time I've had to come on here to complain about Sunlife. First time was last year when they messed up my DDs, abd it took 3 months and a settlement offer to get it sorted.
Well here we are again, problems with my DDs again. I emailed them on Monday 9th, and again yesterday stating that I had lost complete faith in them to manage my policies, and requested that they refund all my contributions so I can find a company that can be trusted.
As with last year, no replies to either email, even though it was sent to Phoenix's complaints department. Because of this I have been forced to complain to the FCA to see if they can assist.
Disappointing experience. I was constantly redirected without any resolution. A complaint was filed to address the situation for a widow and her two young daughters. The policy was fully paid, yet the amount in question is relatively small.
Could have been rated higher, but I was informed that the gift card would arrive after a month. Upon reading my welcome email, I learned that I need to complete six months of cleared payments before receiving the gift card. This left me feeling a bit misled and disappointed.
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