Review Time
The customer service is terrible, with long turnaround times. I would strongly advise against using this service for trading or superannuation. They seem unaware of the law; for instance, they claimed my super rollout would take 10-15 business days, while the actual requirement is 3 business days. I will be reporting them for their lack of compliance.
I'm disappointed with the platform due to missing core features and poor usability. There are no price alerts or basic risk management tools like stop-loss orders. The watchlist is underwhelming, lacking filters and access to key financial metrics. The interface feels outdated, especially compared to competitors. For a premium platform, these functionalities should be standard. I hope the team takes this feedback seriously; I cannot recommend this service for a reliable trading experience.
Terrible customer service. 3 Weeks after contacting customer service, my bank account is still not linked. They say on their website: "To add a bank account please make a deposit (excluding BPAY) from a bank account in the same name as your Superhero account". I made deposit from 2 accounts, they were happy to take my money but neither of the account has been linked. Person called Oakley uses fake politeness to dump responsibility on the operations team.
One of the primary issues is the execution of limit orders. For instance, if the current stock price is $3.1 and you set a stop-loss at $3, Superhero may sell your shares at $3.1 instead of adhering to your specified limit. This lack of precision can lead to missed opportunities for future gains. In my case, this resulted in missing out on an 11% profit when trading leveraged ETFs.In summary, if you rely on precise execution of your trading strategies, Superhero may not meet your needs. Its inability to strictly follow limit prices can hinder your investment goals. Therefore, consider other trading platforms that offer more reliable execution features if precision is crucial for your trading approach.
They have reeled in small scale investors like me with zero fee trading in ETFs, then quietly added a $2 per trade fee when no-one was looking. I was looking. A sneaky $2 fee to buy $150 of ETFs makes a snatch for most of the gains to be made in the first year. This investor is out, I have moved my holding over to Betashares who continue to support the little guy.
Bait-and-switch. Well there you have it folks. Just like Stake, Superhero have done the classic bait and switch. Zero cost trades for ASX ETFs and US stocks now removed. This by the way is after the head of superhero stating publicly they wouldn’t follow Stake with the classic bait and switch. Lure everyone in and then start with adding more and more fees.
Great trading site, easy to use, not sure on my why all the whining on here from others.Selling trades and obtaining funds the same as for Comsec from which I transferred to Superhero, with the exception of much lower fees on this site.App very easy to use and the documentation easily downloaded from the site for taxation etc.Any queries have been handled very promptly by staff via email.Try it, nothing but praise for the creators of same.
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With Superhero it’s your portfolio, your rules. $0 brokerage when you buy ETFs and $5 flat on all other trades.
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