supermarket23.com

4.3
4.3 Based on 94 reviews

SuperMarket23 es la tienda online líder en compras online para Cuba, donde encontrarás alimentos frescos, artículos de aseo, productos para el hogar, electrodomésticos y ferretería a precios competitivos. Hacemos que enviar productos y alimentos a Cuba se...

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Average Rating

4.3

/
5

94 Reviews

5 Star
79%
4 Star
4%
3 Star
2%
2 Star
2%
1 Star
13%

All Reviews

Filter Reviews

Review Time

Delbert Walker
Fantastic first experience and affordable!

This was our first time trying this service, and we found the process easy. The prices for the items were more favorable compared to what we usually pay in Canada. When considering the savings, the delivery fee was justified. Our friend received the order in just four days. Outstanding service! Definitely a five-star experience for me.

5
Date of experience: Dec 02, 2025
First experience was smooth and cost-effective

We tried this service for the first time and found it straightforward. The prices for Cuba were better than what we typically find in Canada. By factoring in the savings, the delivery charge was reasonable. Our friend received the order in just four days. Exceptional service! I rate it five stars.

5
Date of experience: Nov 24, 2025
Arnaut Ross
User-friendly platform with great prices and options

Outstanding customer support, quick delivery, and the delivery personnel are always polite and go the extra mile to assist family members in Cuba. They offer a wide range of hard-to-find items. It's truly a blessing. It's unfortunate that there are so many embargoes and regulations against the Cuban people, making it hard to send essential items to our loved ones. This service stands out in a challenging situation when trying to support our family on the island. It's disheartening for the government to restrict food, medical supplies, and clothing from our relatives. We bear the costs, not the government. Thank you for your help!

5
Date of experience: Sep 14, 2025
Nigel Foster
This service is disappointing

I have been purchasing food for my family in Cuba, but this platform has exorbitant prices, selling products at two to three times their original cost. They've now introduced an additional unfair 3% fee, which is unacceptable. I'm considering stopping my purchases altogether.

1
Date of experience: Aug 14, 2025
TH72
Unreliable service with poor quality products

I sent some meat that arrived with a terrible odor. I filed a complaint, but it wasn't resolved; they supposedly issued a credit, but it only allows for repurchasing the same item and paying for shipping again. If they can't sell products in good condition, they shouldn’t be selling them at all, as it risks the health of our family. If they can't ensure quality, they should cease operations.

1
Date of experience: Aug 11, 2025
Great service, but sister company is lacking

This service is commendable. They provide prompt service with courteous messengers and have hard-to-find items in stock for Cuba. However, their sister company has been problematic. Despite paying for expedited delivery, items have not arrived. It’s frustrating because I’ve been a loyal customer! I spent over $1400.00 on delivery fees, and the excuses keep coming. That’s unacceptable!

5
Date of experience: Aug 08, 2025
Velma S.
Delicious food and excellent atmosphere

This place offers amazing food. Everything is fresh, and the customer service along with the ambiance is great. You definitely need to check it out!

5
Date of experience: Jun 09, 2025
Calla Morgan
Excellent food at this place

This place has really good food. Everything is fresh, and the customer service combined with the atmosphere is fantastic. You have to give it a try!

5
Date of experience: Jun 09, 2025
Georgiana Long
Medication orders are delayed and overpriced

Prescription medications take far too long to arrive, and the delivery fee is excessively high—$38 CAD just for 35 dexamethasone pills. Given the medication shortages in Cuba, this service seems to exploit the situation, lacking compassion or understanding.

1
Date of experience: May 08, 2025
Dougie Patterson
Medication orders are delayed and overpriced

Prescription medications take too long to be delivered, and the delivery fee is excessively high—$38 CAD just for 35 dexamethasone pills. Given the medication shortages in Cuba, this service seems to exploit the situation, lacking compassion or understanding.

1
Date of experience: May 08, 2025

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Business Details

  • SuperMarket23 es la tienda online líder en compras online para Cuba, donde encontrarás alimentos frescos, artículos de aseo, productos para el hogar, electrodomésticos y ferretería a precios competitivos. Hacemos que enviar productos y alimentos a Cuba sea fácil, rápido y seguro, con atención personalizada en cada pedido. Pagas con VISA, MasterCard y otros métodos de pago, siempre con total confianza. Nuestro compromiso es ofrecerte una experiencia de envíos a Cuba confiable, transparente y sin preocupaciones.See more

  • email ayuda@supermarket23.com
  • call +18009872381
  • language https://www.supermarket23.com

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