Review Time
What I like was the fast shipping and prompt reply, the item was properly packages and I recieved it in great condition. However, what I recieved was not what I purchased . The book I purchased had the original Indie cover in the advertisment and also in the invoice . I recieved a different cover other than advertised . While they were apologetic and attempted to fix the problem . I still felt I got the short end . I was offered to keep for a 50% refund or a full refund at my own expense . I know they are a small budiness but I feel they should have sent me a shipping label for a full return . Not wanting to spend more money I opted for the 50% refund which was quick as well.
When I need a DVD of any movie or tv series surprise castle usually has the item in stock or they will have it by the next day and they will send me a message telling me that the item is in stock and when I purchase something from they it is always sent out no later than the next day, they do not mess around and they give me a tracking number that is for real and I can completely rely on them to get everything accomplished when they say so. I trust in surprise castle and I will continue to purchase from them in the future.
Claim your business profile now and gain access to all features and respond to customer reviews.
Surprise Castle is a dynamically emerging online store offering a wide variety of products, including Books, DVDs & Blu-rays, Toys & Collectibles, and Electronics.
