surprisecastle.com

4.5
4.5 Based on 46 reviews

Surprise Castle is a dynamically emerging online store offering a wide variety of products, including Books, DVDs & Blu-rays, Toys & Collectibles, and Electronics....

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Average Rating

4.5

/
5

46 Reviews

5 Star
80%
4 Star
7%
3 Star
7%
2 Star
0%
1 Star
7%

All Reviews

Filter Reviews

Review Time

DParro
What I like was the fast shipping and…

What I like was the fast shipping and prompt reply, the item was properly packages and I recieved it in great condition. However, what I recieved was not what I purchased . The book I purchased had the original Indie cover in the advertisment and also in the invoice . I recieved a different cover other than advertised . While they were apologetic and attempted to fix the problem . I still felt I got the short end . I was offered to keep for a 50% refund or a full refund at my own expense . I know they are a small budiness but I feel they should have sent me a shipping label for a full return . Not wanting to spend more money I opted for the 50% refund which was quick as well.

3
Date of experience: Oct 21, 2025
Thomas Hart
The shipping labels was created on the…

The shipping labels was created on the 16th. It's now the 20th and there's been no updates on the tracking. I can only assume that it still hasn't actually shipped yet.

1
Date of experience: Oct 20, 2025
Terry Carsten
A good experience!

A good experience!The book was delivered quickly and in good condition.

5
Date of experience: Oct 06, 2025
Amber D
Quick shipping and item as expected

Quick shipping and loved what I got

5
Date of experience: Oct 01, 2025
Andriichuk Taisiia
Fast shipping

Fast shipping, large assortment and good prices. A very good store. I recommend

5
Date of experience: Oct 01, 2025
Jan Hutchins
Quick action

5
Date of experience: Sep 30, 2025
Lee Black
<3 <3

Great condition, fast shipping.

5
Date of experience: Sep 05, 2025
James Kilburn
Trustworthy

When I need a DVD of any movie or tv series surprise castle usually has the item in stock or they will have it by the next day and they will send me a message telling me that the item is in stock and when I purchase something from they it is always sent out no later than the next day, they do not mess around and they give me a tracking number that is for real and I can completely rely on them to get everything accomplished when they say so. I trust in surprise castle and I will continue to purchase from them in the future.

5
Date of experience: Aug 04, 2025
Orrin Potter
Great Experience

The book was brand new and arrived in perfect condition at a great price!

5
Date of experience: Aug 03, 2025
Lisa Peyer
Surprise Castle is great!

Surprise Castle was great. I ordered 30 copies of one book to give out to friends. Surprise Castle had the best price, delivery and communications from the time of the order until receipt. I highly recommend them!

5
Date of experience: Aug 01, 2025

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Business Details

  • Surprise Castle is a dynamically emerging online store offering a wide variety of products, including Books, DVDs &amp; Blu-rays, Toys &amp; Collectibles, and Electronics.

  • language https://surprisecastle.com

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