Review Time
I have never written a review in my life but this experience was terrible and I feel like no one should buy any of their products. I ordered a pair of shoes in specific color I got a totally different color I wanted to wear them to an event, when they didn't come in time I got something else. And when they did come they were the wrong color. They won't give a refund. The customer service is absolutely horrible. The website says 30 day returns with no questions for a Full refund. I have been told I am going to pay a $20 restocking fee and $60 to $70 to pay for shipping back to Asia. I have been back and forth with the company on at least a dozen emails. Ridiculous ... I would rather donate to Goodwill than send them back and pay as much as the shoes originally. This is a scam.
I have never written a review in my life but this experience was terrible and I feel like no one should buy any of their products. I ordered a pair of shoes in specific color I got a totally different color I wanted to wear them to an event, when they didn't come in time I got something else. And when they did come they were the wrong color. They won't give a refund. The customer service is absolutely horrible. The website says 30 day returns with no questions for a Full refund. I have been told I am going to pay a $20 restocking fee and $60 to $70 to pay for shipping back to Asia. I have been back and forth with the company on at least a dozen emails. Ridiculous ... I would rather donate to Goodwill than send them back and pay as much as the shoes originally. This is a scam.
This store sent me the wrong pair of shoes, and told me I would have to pay to have them shipped back to China, plus a $20 restocking fee, before sending me the shoes I did order and they had already collected funds for. The business practices
I am sharing my experience so other customers can make an informed decision before purchasing.The website prominently advertises a “30-Day Money-Back Guarantee” and states that returns are accepted within 30 days. Based on the branding and presentation, it appears to be a U.S.-based company.After receiving my item and requesting a return, I was informed that:• Returns must be shipped to a supplier warehouse in Asia• International return shipping costs are the customer’s responsibility• A $20 restocking fee is deducted from the refund• International shipping and customs processing may significantly delay the returnWhile these terms may be included in a separate Return Policy page, they were not clearly presented alongside the advertised “Money-Back Guarantee” during the purchasing process.For customers considering a purchase, I strongly recommend reviewing the full Return Policy carefully and understanding the financial and logistical implications before ordering.I believe transparency regarding international return requirements and associated fees should be clearly stated wherever a money-back guarantee is advertised.
These people are a scam. They are located in China and do not honor the "easy return" they post on their website. If you want to make an exchange, they want you to purchase new shoes at a 60% discount, and then pay out-of-pocket for shipping it back to China, which to me is really bad business practice. They also state that they do not guarantee that they will receive it. It might get lost, etc. I am so upset. .
STAY AWAY FROM THIS COMPANY. CLOTHES ARE NOT THE QUALITY YOU SEE AND RETURNS DO NOT HAPPEN. THEY TELL YOU THEY WILL SHIP ANOTHER SIZE YOU JUST PAY SHIPPING. WELL GUESS WHAT, SHIPPING COST ARE THE PRICE OF THE ITEM YOU ORDERED. OR AHIP BACK TO ASIA…Yeah right!!!!!
I ordered a pair of pointed toed, flat leather mules online after seeing them on Pinterest. They looked so feminine and beautiful. When the package arrived the shoes I received were ugly square-toed brown shoes that weren’t even on their website. I immediately sent an email to their customer support. There were several emails exchanged before I understood that in order to get the pair I wanted I would have to pay $60-$70 shipping fees. No wanting to risk getting “ripped-off” again, I decided to cut my losses. If you’d like an ugly square toed pair of brown shoes, check your local Goodwill as these will be donated. Normally, I check reviews before ordering from a new company and had I done that, I never would have purchased anything from this company as there are many poor reviews.
This is a scam. I received my order and was very disappointed. The fabric was not how it appeared on the website. I was very cheap looking. I asked for instructions to return it and i got the most ridicules response telling me that it will cost me fees and no promise that it will ever be received by the shipper. The "shipper's" address is in Queens, NY. !!!
DO NOT WASTE YOUR MONEY!! This website is a total scam! I knew better, I really did. I always check reviews for unfamiliar websites before buying from them. The website just looked so legitimate and the sweater was so cute. When I ordered the sweater, I put my credit card information in and hit a link to confirm the purchase. It did not take me to a confirmation screen. Instead, it charge my card. There were no shipping cost and the total charge on a nice sweater with $60. That was a huge red flag. If it sounds too good to be true, it is. So I googled reviews for the website and lo and behold, they were horrible. I did receive something. However, Ifor the website and lo and behold they were horrible. I did receive something. However, I ordered a beautiful chunk in it sweater with flowers embroidered all over the front. What I received was a polyester turtleneck with a weird 3-D flower print on it. I wear between a size medium, and large, so I ordered a size large. The neck would not even go over my head. If I tried to return this, I have to pay the shipping cost. Most of the reviews I read said they never received their money back. So I would just be throwing more money down the drain. At this point, I am donating it to charity in the hopes that someone can wear it and I’ll just chalk it up to a difficult lesson.
Susan and Dillon is an untrustworthy seller that does not lead with transparency or integrity. They keep changing their business name.Seller said 30 day return guarantee but failed to disclose a $20 restocking fee and that buyer would have to ship to Asia and pay customs. When I emailed to return the item sent with incorrect sizing, the seller tried talking me out of returnign because of this and said they would replace the shoes for free. They sent mea coupon for 60% off but kept saying the coupon worked for 100% off. The seller asked for a screenshot proving this and I sent it. Seller has now refused to respond and disappeared.
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