Review Time
REVIEW of SWADESI for TrustPilotThis by far the WORST mail-order company I have ever dealt with. I am only giving them One Star because the TrustPilot system does not allow a Zero Star scoring option. Swadesi is truly AWFUL. Their advertised Delivery Period window is utter nonsense – totally misleading and deceptive; my item was supposed to take 3 to 5 days and it eventually took almost two weeks. They never responded with information voluntarily -- they had to be pushed and pushed and pushed to get any response. The worst aspect is that they advertise a so-called Customer Service contact telephone number on their website and it DOESN’T WORK !! What is even worse is that they KNOW it doesn’t work and yet they deliberately do NOTHING to fix the problem. If you complain, then they don’t respond with any meaningful assistance and, on the contrary, just send you some drivelling nonsense that doesn’t properly address the complaints you may have raised. In my opinion, you would be absolutely mad to order anything from these people and, if you do, then you can’t say that you have not been warned. They also use the crappiest and most useless courier service (EVRi) to deliver their products, which merely compounds the problem, as it is impossible to communicate effectively with EVRi, either ! Overall, a very, very, very poor ‘service’; for sure, I shall NEVER order anything from Swadesi again.
Total scam site. Ordered an item over a week ago and paid nearly £20 for express delivery but haven't even had confirmation of dispatch. Despite attempts to contact them, I've had no reply. Only reason I've given them one star is there's no other way of writing a review.
I place order on the 25th September. The order was sent to Evri but didn't arrived. I tried to contact Swadesi to check with Evri where is the parcel buy nobody answered the phone which is given as a contact. This is my first and will be the last order. Don't waste your time and money ordering from this shop. Because they don't have any customers service regardless having the telephone number as a contact
I placed an order which could not be fulfilled, and I was told I would receive a refund within a few working days. The refund did not arrive as promised, so I had to escalate the issue through my payment provider before it was resolved.The refund was eventually processed, but the experience was slower and more cumbersome than expected.
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