Review Time
I wish I read these reviews before ordering!
I received the pan I ordered but handle was broken. I immediately emailed with photos but despite multiple emails, no response. The mobile number on their website does not exist.
Please avoid. They are not a registered company in the UK, certainly not at their current Manchester address anyway. I am trying to report them as fraudulent through citizens advice bureau. I recommend others do the same if similar experience.
I bought a pressure cooker from this store on March 12th, and today, March 30th, I still haven't received the cooker and they refuse to refund my money. I don't recommend them; don't buy anything here, because they are ripping us off.
I wish I read these reviews before ordering! I received the pan I ordered but handle was broken. I immediately emailed with photos but despite multiple emails, no response. The mobile number on their website does not exist.Please avoid. They are not a registered company in the UK, certainly not at their current Manchester address anyway. I am trying to report them as fraudulent through citizens advice bureau. I recommend others do the same if similar experience.
I purchased the Stahl Artisan Hybrid Triply Dosa Tawa (Induction Base, Non-Stick Pan) from Swadesi.co.uk on 19th February, and my entire experience has been extremely disappointing and frustrating.With the very first use, the pan developed stubborn burnt marks that refused to come off, no matter how carefully I cleaned it. For an expensive product advertised as high quality, this is completely unacceptable. To make things worse, the packaging did not include any instruction manual or care guidelines — highly unprofessional for a brand selling kitchenware at this price point.After noticing the damage, I immediately contacted Swadesi.co.uk’s customer support, shared multiple images of the defects, and requested either a full refund or a replacement. Despite several follow-ups, I have received no reply at all. To add to the concern, the phone number listed on their website is not reachable, making it practically impossible to speak to anyone from the company.At this point, I am beginning to suspect that this may be a fraudulent business operating under the guise of an online retailer. Their lack of communication, unresponsive service, and unreachable phone number raise serious doubts about their credibility. I sincerely hope the relevant consumer protection authorities investigate Swadesi.co.uk and take appropriate action.I strongly urge potential buyers to stay away from this website to avoid losing money on substandard products and experiencing similar frustration.
My experience with Swadesi UK has been nothing short of a complete and utter shambles. From start to (non) finish, this company has demonstrated a staggering level of incompetence and disregard for its customers.False Advertising on Delivery: They boldly advertise "48 to 72 hour delivery" from the moment you order. This is a blatant lie. My order has taken weeks with no end in sight. The promised timeframe is a fantasy used to lure you in.Zero Communication & Zero Customer Service: After taking your money, they fall into a black hole of silence. There are no proactive updates. When you desperately reach out for help, you are met with radio silence. Their customer service is non-existent. "Absolutely zero" is an understatement—it simply does not function.Stock Issues & No Accountability: Eventually, after repeated attempts, you might get a generic response blaming "stock issues." Why was the item listed for sale and my order accepted if it wasn't in stock? There is no apology, no timely notification and no option but to wait indefinitely on their whim.Empty Promises & Broken Dates: If you do manage to get a response, they might throw another arbitrary delivery date at you. This date will come and go without fulfillment, proving it to be just another in a series of lies.I am still waiting for my order, feeling completely cheated. The complete lack of professionalism, communication and basic business ethics is astounding. This company operates like a scam, taking money for orders they cannot or will not fulfill in a reasonable, honest manner.DO NOT DEAL WITH THEM. Save your money, your time, and your sanity. There are plenty of reputable retailers out there. Swadesi UK is not one of them.
I ordered L'occitane face cream costing £59.99. I have not received this item to this day.Fraudulent company DO NOT TOUCH THIS COMPANY OR ORDER ANYTHING FROM THEM. I would like the advertising platform to charge them from fraud and stealing people's money.
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