Review Time
Had an issue with reverse camera supplied not display at correct resolution.
Patrick had the issue diagnosed quickly and a new camera was sent which resolved the problem.
Patrick communicated well with me providing timely updates on the progress.
You know once Patrick is on the job he will see it through.
Despite some research and trial and error during the installation, the professionalism and ongoing support from the team were remarkable. They provided valuable insights throughout the process and continued to assist, even with my car's unique factory setup that required more intricate wiring. For anyone considering getting their system through the service, the communication alone makes it worthwhile. The team truly made me feel supported, assuring me they would find a solution if I encountered difficulties. I waited a few weeks before writing this review to confirm that the system was performing well—so far, it has been fantastic with no issues at all. Thank you once again to the team.
Hello everyone, I want to highlight the outstanding support I've received from the representative, along with the rest of the team. Any challenges I faced during installation and setup were resolved promptly and clearly. Disassembling everything to install head units and wiring a new reverse camera can be intimidating, but with the representative's assistance, we succeeded in the end. Thank you. Best regards.
The representative was incredibly helpful and responded quickly, even on a public holiday. The information provided was thorough and resolved the issue with the device. It works wonderfully now, and I couldn't recommend this experience more.
The level of customer support is outstanding. After installation and navigating the settings, the support team is incredibly quick and helpful with guidance and advice on modifications. This aspect alone is invaluable and significantly enhances the quality of the product. I installed the unit on a 2016 model, and the fitment was very straightforward.
After comparing options during the Black Friday sales, I chose the oversized version from a certain seller, expecting a premium product for the premium price. I sent a photo of the dashboard as requested. The head unit arrived promptly, and I began the installation, confident from previous experience. I even reviewed the instructions beforehand. However, the instructions were poorly translated and difficult to follow. I had to disassemble parts from the old unit and integrate them into the new one, using videos from a different model for reference. Unfortunately, the oversized unit obstructs half of the AC controls, making it impossible to install both components together. The hazard switch requires a cradle and extension cable that were not included. Despite the seller's suggestion to modify the setup, it was not feasible due to design differences. I've sent numerous photos and emails for assistance, but the support team has not responded adequately. The unit has also faced connectivity issues, with Bluetooth failing to connect and the WiFi rebooting unexpectedly. Additionally, the microphone quality is poor. Overall, I am very dissatisfied with both the product quality and customer service. I do not wish to alter my vehicle or the unit to make it work. The advertised guarantees and support seem meaningless given my experience. I am now seeking a full refund.
I purchased a premium model with all the extras, expecting a top-notch product after thorough comparisons. I sent a photo of the dashboard as requested and received the unit promptly. However, the installation process has been frustrating. Despite my previous experience, the poorly translated instructions made it difficult. The oversized head unit obstructs half of the AC controls, making installation impossible without modifications. I was advised to make changes that aren’t feasible, and the provided videos do not address my specific issue. Despite sending numerous photos and emails, the support team seems unresponsive. I've encountered issues with Bluetooth connectivity, WiFi, and unclear microphone sound. I'm extremely dissatisfied with both the product and the support, and I'm now seeking a full refund.
I received exceptional help from the support team right from my first inquiry to the follow-up questions after installation. The installation was straightforward and the final look is fantastic! My partner is thrilled with it. I have no complaints about the service and would wholeheartedly recommend them; I would definitely purchase from them again.
The support for installation was a key reason I chose this product and it has been outstanding. My main contact was very professional and knowledgeable, providing timely responses to any issues. The entire team was always ready to help, and the head unit is now working well. Sending photos for diagnosis proved to be crucial.
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Driving, for so many of us, is a source of happiness and a great joy. Wouldn't it be wonderful to take the best parts of your car rides and put them together? Mastering the art of head unit upgrades for the Australian market. Drive smarter, not harder.
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