Review Time
URGENT - waiting three weeks for compliance to check if I could receive a refund on the $800 I gambled after the self-exclusion request was documented. If you check, I admitted I have a serious gambling prolem. Whenever this is said, action should be take immediately to prevent the person as they are dealing with a compulsive mental addiction that can partially be helped by immediate removal from one of his Drugs of Choice - ie SweepsRoyal and gambling. While the legal option seems silly for the 800 due to attorney fees, my brother is a trial lawyer specializing in corporate abuse and said he would do it at no cost since it would take him so little time to win. He's my brother but he works insane hours at the firm, has a family and I would rather save him the little time it would take as you know you're in. the wrong, Please issue the refund of $800 by Wednesay 11/27 at 11 PT as this was a clearly ethical on your end that goes against your terms of service/contract that you have refused to take accountability for. Including a feature that could help people with the problem created by sites like yours is admirable, but only if it works - early right away - as gamblers are impulsive and will of course find a way without the guard rails you claim to have. Thank you - I've reached out to support.
Although the verification process is a bit clunky and complicated, I received very quick responses from a real person (Grace is awesome!!!) with every contact. Once I got past the verification process, the money was in my account in literally minutes.
I redeemed a $7,000 win immediately. After verifying my account, the casino sent two small payments ($150 and $100), then rejected over 20 withdrawal attempts without providing any reason. Each time, the funds were placed back into my playable balance without my permission.Support repeatedly told me to “keep waiting,” gave no timeframe, and encouraged me to “keep playing.” The casino advertises “instant redeems,” yet my withdrawal process took more than a week and was blocked repeatedly.Because the funds were returned to my playable balance instead of being held for withdrawal, the winnings were lost while I waited. I ultimately received only $800 of the $7,000 I redeemed. Requesting review and compensation.Update:The casino responded publicly saying to email support, but I already emailed support multiple times and never received any replies. My verification was complete, and I had already received two partial payments, so I was hoping for clarity about the rejected withdrawals. Since support didn’t answer my emails, I still don’t have an explanation about why the payout was delayed or rejected after verification.
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SweepsRoyal is America's #1 Social Casino – completely free to play with the chance to win big! We offer Instant Redemptions, 24/7 Live Support, and some of the highest RTP rates in the industry. Enjoy amazing bonuses, exciting gameplay, and a community that celebrates your wins. We have a wide selection of Crash Games, Slots, Table Games, Live Casino, Fish Games, and much more! Getting started is easy – we accept a wide range of payment options including Debit and Credit Cards, Bank Transfers, Crypto, Venmo, Zelle, CashApp, and PayPal. With secure transactions, fast rewards, and nonstop entertainment, SweepsRoyal is where real players come to play, win, and have fun.See more
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