swissmade.co.uk

4.5
4.5 Based on 8 reviews

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Average Rating

4.5

/
5

8 Reviews

5 Star
88%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
13%

All Reviews

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Review Time

Bayard
Excellent watch repair service

I had a watch that dropped and opened! It's a few years old, just so you know. I sent it for service, and after a reasonable wait, I received my fully serviced and polished watch back, looking as good as new. Highly recommended. I also have another luxury watch, so you can guess where I’ll be sending it for service! :-)

5
Date of experience: Dec 12, 2025
Belzesans6278
Incident with a watch

I had a watch that fell and opened! It's a few years old, just to clarify. I sent it for service and after a reasonable amount of time, I got my fully serviced and polished watch back, looking as good as new. Highly recommended. I also own another luxury watch, so you can guess where I’ll be sending it for service! :-)

5
Date of experience: Dec 12, 2025
Kurt Price
Exceptional service

Exceptional service. They managed to repair my watch when many others couldn’t. Their repair from home process was seamless, as was the team and communication. All completed in 2 weeks and significantly cheaper than other repair centers. Couldn’t be happier - thank you!

5
Date of experience: Sep 19, 2025
Carl Scott
45-year-old watch service

I have a 45-year-old watch that I sent in for service due to a cracked face. I was nervous handing it over to a specialist but was very pleased with the level of care they provided. They had the right parts, and it returned looking shiny. Great communication throughout, which is a plus - as great customer care is rare with old watch specialists!

5
Date of experience: Sep 10, 2025
Wesley
Outstanding quality and fast service

Absolutely fantastic, I sent a vintage watch in poor condition for service. It hadn’t worked for years, the crown was broken, and the strap and clasp were damaged. I received a very reasonable quote for a new strap and full service shortly after sending it. Within 2 weeks, I got the watch back, and it looked brand new. So happy to wear it again!

5
Date of experience: Aug 29, 2025
Isaac Morris
Wonderful company with friendly service

I have visited this lovely company with several of my watches over the years, and they have always been incredibly helpful (especially one representative). The service is prompt, and I trust that they will consistently do a good job. I have also recommended them to friends who were very satisfied with their service. I would not hesitate to recommend them again.

5
Date of experience: May 21, 2025
Elektra Barnes
Expert repair for a vintage watch

My vintage watch was expertly repaired and serviced. I was absolutely thrilled with the craftsmanship and attention to detail.

5
Date of experience: May 26, 2023
Andy Carter
Very slow service with no updates

They've had my watch since June 2nd. They keep changing the timelines - 4 weeks, 14 weeks. No updates unless I reach out.

1
Date of experience: Aug 17, 2021

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