Review Time
I have had the amazing experience of visiting this store in Atlanta on business travels, years later (2023) I decided to buy a Rolex Yachtmaster from them. I called to get some additional info as they had several options of the same model available. Meg was absolutely amazing on the phone, no pressure at all and I followed her suggestion, purchased the time piece (online) and it shipped the same day arriving 2 days later as expected. The watch was perfect as was the service.
I purchased a Rolex watch from Swiss watch expo. Watch was sent from the U.S. to Canada. When I received it, I noticed that it was defective and did not wind. I contacted the company and got the runaround of how to wind a watch.After confirming that the watch was indeed defective, I was told to ship it back at my expense.A third party insurance is needed for shipping pricy items. They use such an insurance but declined their service to me. I ended up taking the watch to Rolex for repair.$ 900 later the watch works as it should.Swiss watch expo clearly does not care about inspecting items before shipping them out to the customers, nor do they care about supporting their customers after sales go wrong.Much better dealers out there.Update. 4 years later I received a response! I contacted them after noticing the issue. They explained how to wind a watch. No assistance regarding sending the watch back in was given. Watches are clearly not inspected before shipping! This outfit is all wrong.
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SwissWatchExpo is the leading online retailer of certified authentic, pre-owned luxury watches. Established in 2009, and headquartered in Atlanta, we are a family owned business serving a global clientele. We proudly offer a curated selection of watches from top brands such as Rolex, Cartier, Omega, Breitling and Patek Phillipe.
All of the watches that we buy and sell are meticulously inspected, authenticated, serviced and if need be, repaired and polished by our in-house team of Watchmakers.
At SwissWatchExpo, we pride ourselves on providing the very best timepieces available and a personalized, “customer-first” buying experience.
Unlike other online retailers, we carry every watch listed on our site in our Atlanta showroom. The showroom has thousands of watches to choose from, allowing customers to inspect, examine and wear any timepiece before the final purchase—all while being helped by our expert non-commissioned team of Watch Consultants.See more
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