swonderdirect.com

5
5 Based on 30 reviews

Swonder, as an emerging brand, aims to create a range of water sports gears for customers to enjoy the water fun. We use only high-performance materials to manufacture products after years of research, iterative design and the combination of modern techno...

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Average Rating

5

/
5

30 Reviews

5 Star
97%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
0%

All Reviews

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Review Time

Johnson Howard
Hong was excellent

Hong was excellent. He was prompt on his communication and followed up to make sure the process was moving along. He provided a suitable alternative when our product couldn’t be replaced that was great. Thank you Hong!

5
Date of experience: Jul 30, 2025
Amy Bell
Hong gave me excellent customer…

Hong gave me excellent customer service!! It's nice to know at my age there are still great people that take pride in customer service. Using email only Hong communicated and expedited the process to replace my pump that would not charge. I wish all customer services had people like Hong.

5
Date of experience: Jul 18, 2025
William Brooks
I am loving my SUP pump from Swonder

I am loving my SUP pump from Swonder. I use it to inflate my float tubes for fishing. The ability to preset the PSI is invaluable. I just turn the pump on, and walk away to get my other gear ready. The pump is quick, and shuts off at the perfect level of pressure every time. The battery is so powerful, I can go several trips without recharging it. As a senior citizen, this has been my favorite purchase recently, since I no longer need to manually pump up my float tube. Also, my neighbor recently got his own pump, and it came with a great padded canvas carry bag. I contacted customer support to see if I could order one. They helped me get one for just the cost of shipping.Great products, great support!!! I highly recommend Swonder.

5
Date of experience: May 14, 2025
Braden Fisher
Customer service, top notch!

I contacted the company needing a replacement part. Harper, at customer service, helped me until we could find the right part. This went on for weeks due to the fact that pullable tube was so old and not under warranty. He never gave up and was always in contact with me sharing updates. It was great that I continued to work with the same customer service representative the entire process. Thank you!

5
Date of experience: Aug 09, 2024
Bygdaddy21
Great customer service >thanks

5
Date of experience: Jul 30, 2024
Zekrom3562
Great experience ordering replacement fin

I was excited to be able to order a replacement fin - came quickly and works great. Customer service was quick and helpful.

5
Date of experience: Jul 10, 2024
Rose Butler
We lost the cap to our Huntington 3 tow…

We lost the cap to our Huntington 3 tow tube. I emailed the company on Sunday afternoon. A short time later I received an email from Harper. He told me they were out of stock but he found one on Amazon that would work and sent me a link. I was very impressed with the speedy response and with Harper locating one for me to order on Amazon.

5
Date of experience: Nov 12, 2023
Wadsworth H.
I lost my fin during my last paddle session…

I lost my fin during my last paddle session. I emailed them regarding ordering a new fin because the one I needed was out of stock on their website. They promptly responded to me and helped me locate a new fin to order.

5
Date of experience: Sep 18, 2023
Louella Ross
Paddle Board

Recieved my order and was missing the pump that was suppose to come with it. But I contacted customer service and they were kind and helpful! I've reverie my pump and my Peake board is up and ready to go now! Great experience!

5
Date of experience: Aug 07, 2023
Melody
I needed a replacement hose for the…

I needed a replacement hose for the pump I purchased over a year ago. I reached out via email and they promptly replaced the hose for a minimal cost.

5
Date of experience: Jul 14, 2023

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Business Details

  • Swonder, as an emerging brand, aims to create a range of water sports gears for customers to enjoy the water fun. We use only high-performance materials to manufacture products after years of research, iterative design and the combination of modern technological processes. We hope that every product launched on the market from us can be a good combination of usability and safety and our customers can throw themselves into the water sports without any concerns.See more

  • email support@swonderdirect.com
  • language http://swonderdirect.com

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