Review Time
Hong gave me excellent customer service!! It's nice to know at my age there are still great people that take pride in customer service. Using email only Hong communicated and expedited the process to replace my pump that would not charge. I wish all customer services had people like Hong.
I am loving my SUP pump from Swonder. I use it to inflate my float tubes for fishing. The ability to preset the PSI is invaluable. I just turn the pump on, and walk away to get my other gear ready. The pump is quick, and shuts off at the perfect level of pressure every time. The battery is so powerful, I can go several trips without recharging it. As a senior citizen, this has been my favorite purchase recently, since I no longer need to manually pump up my float tube. Also, my neighbor recently got his own pump, and it came with a great padded canvas carry bag. I contacted customer support to see if I could order one. They helped me get one for just the cost of shipping.Great products, great support!!! I highly recommend Swonder.
I contacted the company needing a replacement part. Harper, at customer service, helped me until we could find the right part. This went on for weeks due to the fact that pullable tube was so old and not under warranty. He never gave up and was always in contact with me sharing updates. It was great that I continued to work with the same customer service representative the entire process. Thank you!
We lost the cap to our Huntington 3 tow tube. I emailed the company on Sunday afternoon. A short time later I received an email from Harper. He told me they were out of stock but he found one on Amazon that would work and sent me a link. I was very impressed with the speedy response and with Harper locating one for me to order on Amazon.
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Swonder, as an emerging brand, aims to create a range of water sports gears for customers to enjoy the water fun. We use only high-performance materials to manufacture products after years of research, iterative design and the combination of modern technological processes. We hope that every product launched on the market from us can be a good combination of usability and safety and our customers can throw themselves into the water sports without any concerns.See more
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