Review Time
honestly the best experience I've had with a sword so far. David and Vali were super helpful picking out my custom katana & answered like... all my questions (and there were a lot lol). the sword I ordered is taking over 3 months to make and they even offered installment payments without me asking. no hesitation ordering again from Swordis: def recommend to anyone looking for a proper sword
First of all, impressed with the options available, easy navigation on the site but I have noticed that some swords don't turn up in specific categories that overlap. Checkout process was simple, it would be great to see more payment options like paypal, venmo, etc. I went with a Viking sword that looked intriguing and it shipped the next day, arriving quickly without issue. My experience has been flawless and I hope Swordis can keep this level of service. Thanks!
Unlike most companies that only reply when I contact them through BBB, Swordis has been amazing at helping me locate my missing package, promising to refund out reship the katana I ordered if I choose to. Thankfully my sword arrived a few days later via USPS who had shipping delays due to bad weather. I hope that Swordis' service remains just as good once the company takes off.
My package was stuck in customs for like 2 weeks?? and I didn't even know Swordis were the ones who told me before I even noticed anything. Like they're actually watching every order?? they even called USPS for me lol. never had a store do that before. Honestly I'm just getting all my swords from them now no question.
I've gone above an beyond to leave them a review on all the platforms because I haven't seen a company to care more about their customers as Swordis. I left them reviews on all the channels and I will def buy swords from them again. Fast shipping, response and my sword from shadowdancer is incredible.
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