Review Time
If you have a very simple tax return, this service might work, but frankly, simple returns are easy enough to do yourself on the HMRC website with a quick Google search.
My experience with the "All-in" package (costing £170) was frustrating and misleading:
Hidden Limits: The service is not truly "all-in". After uploading my files, I was told I had exceeded a 20-document limit and had to create my own summary sheets. Even after reducing the count to 15, I was told that holding shares jointly with my wife fell outside the standard service terms.
Wasted Time: With the self-assessment deadline just six days away and repeated requests for summary sheets of data collated and uploaded. Then being informed my situation (joint account with wife) exceeded the standard service. I was forced to give up and file the return myself.
Poor Admin: The booking system showed availability, but my accountant cancelled via email after I had paid. I agreed to rearrange, but then heard nothing and had to chase them down myself.
Verdict: The administrative chaos and hidden restrictions meant I wasted hours of time and £170 for a service I couldn't use.
If you have a very simple tax return, this service might work, but frankly, simple returns are easy enough to do yourself on the HMRC website with a quick Google search.My experience with the "All-in" package (costing £170) was frustrating and misleading:Hidden Limits: The service is not truly "all-in". After uploading my files, I was told I had exceeded a 20-document limit and had to create my own summary sheets. Even after reducing the count to 15, I was told that holding shares jointly with my wife fell outside the standard service terms.Wasted Time: With the self-assessment deadline just six days away and repeated requests for summary sheets of data collated and uploaded. Then being informed my situation (joint account with wife) exceeded the standard service. I was forced to give up and file the return myself.Poor Admin: The booking system showed availability, but my accountant cancelled via email after I had paid. I agreed to rearrange, but then heard nothing and had to chase them down myself.Verdict: The administrative chaos and hidden restrictions meant I wasted hours of time and £170 for a service I couldn't use.
Misleading “£169 all-in” pricingI’ve been a customer for three years, but this year’s service was awful.I paid for a consultation and was told I was entitled to split-year treatment and a potential refund. I then paid the advertised “£169 all-in” fee, only to find it covered a very basic calculation. I had to challenge the accountant twice before they even acknowledged my entitlement, and was then asked to pay another £170.To make matters worse, a refund was initially processed without my consent.This is misleading pricing and poor service. All in all, a very disappointing experience.
The initially filed amount of refund was much higher than the amount finally approved by the tax office (already 2 years in a row, 2023 and 2024). Taxfix does not provide any follow up what was accepted and what was not by the tax office. This would be very useful, as I would appreciate to be able to understand the reasons for lower refund and maybe to correct some errors in the next tax filing.
Had a great polished quick professional experience from Accountant Lillian Skinner . She provided a great service . 5 stars no complaints. My only concern is the platform software of Taxfit does not pull through the correct information and makes some wrong assumptions.I also have to start submitting quarterly tax returns from April and as yet they do not have an offering that helps me with the new rules which is causing me stress so I am looking elsewhere . But I can’t fault Lillian Skinners service grade A and she was very responsive to me .
Fantastic service.I am an online business owner and wanted to find an online tax advisor.Couldn't fault Taxfix.They put me in touch with a fantastic advisor called Patricia - we converse via Google Translate, which works perfectly!Whenever I needed help, Taxfix have been fast and very helpful.I am a very happy client of both Patricia and Taxfix.
I used this aap for few years and it seems easy and reliable for submitting the tax returns. Unfortunately this year (2024) when i submitted the returns , taxfix said i am eligible for aprox 2500 € , but in actual I got only 1053€ . I dont understand why this much difference happened ??
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