Review Time
I had a fairly simple question. One might argue that it should have been in the FAQs. I initiated a support chat. The tech got on in less than a minute and quickly answered the question in decent English and without the annoying lag of a lot of chat support functions. My question might have been answered on the site somewhere but it wasn't obvious. I'm currently on an old non-subscription version (2019). [They went to a subscription model somewhere between now and 2019 so now you pay each year but each license is for two devices.] It is a bit annoying that my licenses account and support login have to be different. I've used Snag-it for years. I'm moving to a new Windows 11 computer and thought that maybe the snipping tool might suffice but, heh, nope!
I bought the lifetime version, when they were going to change it I contacted them, they assured me that I would not have any problems, only that there would be no update, but I could continue using my version, they deceived me, I feel injured and harmed, because now they are changing what they said and are pushing me to a free version when I paid for a lifetime one.
Technical and Privacy Concerns Regarding Snagit Data TransmissionUpon detecting an active internet connection, the Snagit application immediately and constantly attempts to log in and transmit data. The program fails to function properly unless I allow these network connections or completely disable my internet access.I am greatly concerned about user privacy. I purchased this application and do not consent to it constantly sending personal data.Specific Technical Findings:I have identified that the software is constantly communicating with the following domains, which appear to be used for analytics and licensing:my.nalpeiron.comnsa.nalpeiron.comThose domains appear in my logs even with the options to not send my activity data. It is unacceptable for a software dedicated to screen recording to be continuously transmitting so-called "anonymous" data about my recorded activity.
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