Review Time
I had an issue with an online subscription that I didn't sign up for and that was paid on a device by Apple Pay. Simon helped me via email and advised I call to fully resolve the issue. Today I spoke to Olivia who very quickly was able to close the account and the issue for me. It took me 14 minutes, most of which was the hold time - but I was calling at 5.30pm. I feel the service was good and appreciate it being solved swiftly.
No way to cancel auto renew. Took £249 renewal which I had to get refunded.Mobile app flicked up advert for further digital services and I could not remove it. So could not read articles.No effective complaints procedure.My Account ays I have no active subscriptions when I clear do?Requested close down of the subscription and removal of all my personal data and they said they could not do that for nearly 1 year - until subscription over.Overall, horrible experience and I regret ever subscribing.
Is no longer a newspaper. More a one sided right wing propaganda gossip sheet that just spreads speculation. Totally unbalanced.Draws people in with short term free subscription then massively overcharges. You have to telephone to cancel. Presumably to take advantage of the unwary or thin skinned.
Every year my subscription rate triples and every year I phone and get it back to where it was. Not this year - it took forever to get through to their call centre (obviously you can’t cancel digitally or I suspect they’d have no subscribers left) and I finally thought it was time to quit and go to the Times. You’re a great paper but you’re not that great to put up with b*ll*hit marketing tactics more prevalent in the double glazing trade - Nigel pay attention !!!
Contrary to most reviews here, I find The Telegraph to be a good online newspaper, with one major exception.Whenever I read an article, I also look at readers' comments. The unfortunate feature with this, especially with popular articles, is that when I attempt to read a comment, the list invariably moves downwards as other comments are added. I can find no means to avoid this interruption.In the case of GB News, this is not a problem. Why can't (or won't) The Telegraph address this problem?
The UI seems a bit heavy making the UX heavy as well. As I used my mum's card, it gave me my mum's name despite me setting my account to my name. Things aren't easy to navigate and it takes long to apply changes. The first person in the customer service was mildly unfriendly and a bit defensive. The second one was nice though.
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