Review Time
Signed up for a trial subscription, which turned to £34.99 and incredibly difficult to cancel my account. I couldn’t log in to get support, then support team couldn’t find my account. It took weeks to get my account cancelled, I’d seriously avoid it as not worth the hassle if you do want to cancel. If signing up be very aware of which account you use as they will not let you out easy or refund.
This newspaper is politically biased (it has endorsed a Conservative Party candidate in every UK election since 1945) and selectively reports stories that favor the right wing. I subscribed not knowing its political bias, but I have since unsubscribed as I do not want to support such a biased newspaper.
My Digital Re-subscription has jumped from £25 to £269. The only way to cancel appears to be having to phone their customer services.I phoned and was lucky enough to get an operator who didn't try to flannel me.They offered the 'special deal' of £29, but to be honest,if they were to pay me £29, I still wouldn't take the offer, as it's a third rate paper with poor journalism.I asked if I would receive an email confirming the cancellation, and was told that I would.
The website is MASSIVELY annoying and doesn't let you cancel your subscription easily and I didn't want to pay the £199 renewal fee, especially as my wife pays too! That said, Freya was really professional and helpful, as well as friendly, and was able to sort the cancellation out almost immediately. There was a mild sell (which is to be expected for any company), but she wasn't pushy and I left the call happy. Well done Freya! :)
I ordered a tailored book for a friend's 80th birthday. I paid extra for next day delivery. Needless to say it still hasn't arrived! So, I paid an extra £7.50 and could have got delivery for free as it still hasn't turned up!No wonder they don't bother to reply to negative reviews - let's hope the new owners Redbird have a rather higher regard for their customers!
Deceitful charging tactics.I have been a subscriber for a couple of years as they offered me a good deal when I phoned to cancel.Same with the puzzles.Then I received an email saying my 50p annual subscription was going up to £50, so I had to phone them to get that cancelled, guess what they offered me deal but I’d had enough of their deceitful tactics to keep you as a customer but at the same time try it on.At the same time I checked the cost of my digital newspaper subscription and it was showing as due in a week or so and was showing as £29 and I double checked my emails including my junk box to see if they’d sent me anything about the price going up, but nothing so I thought ok I’ll stick with that then.Then whilst I was out for a meal at c.9pm at night an amount of £199 was taken out of my bank account by the telegraph with no warning or notification. Sure enough when I logged on it was showing £199 for the annual subscription.I contacted my bank to see if they’d sent could so Nything to stop the payment going through but they said I’d have to contact the telegraph to get a refund.I phoned them first thing the next day at 8am and asked for it to be refunded, the guy I spoke to was very understanding and actioned my request. I cancelled my subscription and did receive a refund a couple of days later.This kind of behaviour should not be allowed, it’s a big con and I have blocked their emails and phone numbers as a result.Warning they really just want as much money as they can get their hands on and hope you do not notice. If you want to subscribe you can phone them up ( if you can find the number) and get. Good deal but make sure you know your renewal date.
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