Review Time
My car insurance was due for renewal. My quote from Tesco was £100 more than other quotes I had received. But the biggest problem is that I couldn't access my account. Couldn't get the security number sent to my phone. Couldn't get through to them by telephone so gave up in the end and went elsewhere. They then sent me my no claims statement yep had to log into my account to get it. Good job my new company didn't ask for it.
Tesco offered the best price for fully comprehensive insurance for my car against other insurers on a price comparison website. However it was disappointing that each time I returned to their website the price increased, not by much just a couple of pounds, but every time I returned up went the price. If you like the price then buy the insurance. Don’t dither as it, seems to me, that it will cost you a few quid more.
I was greeted by a very friendly polite young lady who took all details of my claim and said she would pass it onto the relevant department who would be in touch either later today or tomorrow morning. As it was 5.30 pm I did not expect to hear that day. At 9.30am I had a call from the insurance company dealing with my claim. They were very helpful and friendly and are dealing with my claim by contacting a hearing clinic they work with in my area. I was told the clinic would come to me if I wanted them to but as it is only 4 miles from where I live I am going to them.all this happened on 27/01/2026. I am more than happy with the way this was all handled by Tesco and would recommend them to anyone wanting insurance cover for hose contents.
My car insurance renewal premium increased significantly compared to last year, so I turned to a comparison platform for a cheaper option, which was much lower than the previous premium. I then contacted the customer service team, and the representative was very patient and attentive. After asking a few questions, he helped reduce my new premium to match the previous year's rate, which I was pleased to accept. In fact, when I received the updated paperwork, the cost was even slightly lower than before.
I received good support in finding the add-on I needed for my existing policy to accommodate shared driving on an upcoming overnight trip. However, I was somewhat disappointed to learn that there is a flat £25 fee for processing this over the phone. It seems designed to encourage online transactions! I believe good customer service would consider waiving this fee.
UNACCEPTABLE CUSTOMER SERVICE. THE CONDUCT DISPLAYED BY THIS COMPANY IS ABSOLUTELY DISGRACEFUL. THERE IS A COMPLETE LACK OF RESPECT FOR DECENCY, MORALITY, AND CUSTOMER RIGHTS. THE COLD AND BLANK IGNORANCE IS TRULY SHOCKING AND HEARTLESS. WHY DOES THE PUBLIC PERCEIVE THIS COMPANY AS POSITIVE? THEY ARE SIMPLY TERRIBLE AT CUSTOMER CARE AND ONLY SEEM INTERESTED IN PROFIT AND POWER. DISGRACEFUL, PATHETIC, AND INDEFENSIBLE SERVICE.
While the company offers competitive rates for car insurance, I've noticed that renewal prices often rise above those of other providers. It's wise to shop around, as the company suggests, "every little helps." This prompted me to switch my policy and I ended up saving £50.
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