Review Time
I wholeheartedly recommend this service. After placing my order, it arrived within just a few days in flawless condition, with not a single tin damaged. Even though my purchase didn't qualify for free shipping, the shipping fee was quite reasonable. When it comes to sourcing ingredients for Asian or Oriental cuisine, they will definitely be my first choice. Thank you to everyone involved!
I highly recommend this service. After placing my order, it arrived in just a few days in excellent condition, with not a single tin dented. Although my purchase didn't qualify for free shipping, the shipping cost was very fair. When it comes to sourcing ingredients for Asian or Oriental cuisine, they will undoubtedly be my first choice. Thanks to everyone involved!
I bought a wok from this service, and it arrived damaged. Despite multiple emails and phone calls, I have been unable to reach them. The phone rings briefly before disconnecting, and my emails go unanswered. I am extremely frustrated by the lack of after-sales support.
There is zero customer support. No one answers the phone, and email responses took five days. After placing a significant order, I noticed an incorrect delivery address—a mistake from years ago. I quickly tried to call, but there was no answer. I sent an email explaining the issue within minutes of ordering and followed up multiple times, but received no response. I only got a reply after responding to an order confirmation email. They informed me that my order was packed and collected within minutes, but I have not received any confirmation or tracking information. The delivery address has not received any packages from the courier. It seems like this service took advantage of the situation to increase profits while blaming the customer. I am now seeking a refund through my bank and will never use them again.
The service was outstanding, with constant updates and next-day delivery. I mentioned needing the items for a last-minute anniversary dinner, and they arrived just in time! The quality of the items was excellent as well, so a massive A+++++. I will definitely shop here again soon. Thank you!
I was looking for a hard-to-find Japanese salad dressing, and this was the only shop that had it at a reasonable price. After placing my order, they informed me that it was out of stock but offered a full refund or a partial order. I chose to wait for the stock. They kept in touch, updating me and assisting with my order. Their help was exceptional, and it arrived today, perfectly packed. This will be my go-to for Asian products in the future.
Finally, I've found a site that sells my favorite childhood pickle. I ordered two jars from their easy-to-navigate website, which has a great selection. I will definitely order again. The delivery was speedy, and I was pleasantly surprised to find each jar wrapped securely in bubble wrap and well-packed in a suitable box. I was impressed. Back in the day, the only shop in London had limited offerings, but now we can find whatever we want, which is fantastic. Thank you to the team!
I wanted to send my son a Christmas gift from the USA, but there was no option for my address on their website. I thought I would have to wait until Monday to order. However, I received an email later that evening asking if I needed help. I replied on Saturday, and within minutes, the issue was resolved, allowing me to place my order. It was refreshing to have such personal contact with this service. Their support is outstanding, and I highly recommend them.
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