Review Time
I still haven't received my fountain after weeks of waiting and when I emailed to follow up, they responded saying someone would get back to me and they never did. I'm constantly having to chase this and when I go to the tracking department it still states waiting to be picked up by carrier. I'm will update my review when I am either refunded or receive my water fountain.
Pump works when first purchased, stopped charging after a few days of use. Works when plugged in but stops working meaning the battery is likely dead, quite common for cheap products from China.Tried contacting the support team and got request after request to show videos of the pump not working, even after sending videos through still got more requests of showing more footage.Do yourself a favour and look at another product, this one will not last and the guarantee/aftercare is a waste of time
Still haven’t received my order that I purchased on 22/12/25 or at the very least a confirmation of order. I have reached out on Facebook, Instagram and email with no help. The few times they have replied they used stalling tactics and state they will “look into it” followed by no resolve or update. Myself and others who are in the same boat have left comments on their posts trying to get a response - they keep deleting the comments while posting as usual on social media and continuing to ignore us. Wish I would have looked at non paid reviews on other websites before purchasing - don’t believe all the paid reviews on the website. Hoping my refund is prompt now that I have had to get other parties involved which I didn’t want it to come to. If they were experiencing delays or distribution issues and simply communicated that I would have been understanding - But ignoring messages while deleting all comments from concerned customers is seriously dodgy behaviour that makes it impossible to continue giving them the benefit of the doubt!
This company is 100% a scam. I am yet to receive the product after 15 days and it looks to have been shipped from China even though the website claims to be Australian owned. They delete comments from their facebook page from customers who have not received orders and those who have faulty products with no customer service provided. Buyer beware, do your research and do not purchase from this website!
Item was delivered in a timely manner and received undamaged. Instructions were clear and concise and after charging it fully was quickly in use with our labrador and kelpie who needed no introduction to it, straight and started drinking from it.
I have had trouble obtaining replacement filters. I had ordered extra with the fountain and they were never shipped. I re-ordered again and still no shipment. What is going on? Without the filter replacement I need to go with another pet fountain altogether.
Shell company from Australia dropshipping items from china AND 4x the price. Wouldn't be a problem if they were transparent about where the stock was coming from and communicated like real people but instead they claim to have your "Australian stock" be delivered within 6 days and the off chance they reply, it's with "Jaice's" chatgpt personality.They've deleted all the comments complaining on their social media.They've refused to be accountable.IF they reply to your email, it'll be a bunch of generic crap but it's got all the animal emojis to keep it casual and friendly, right?Their websites review system isn't genuine. They approve every review that shows on their website, hence why you won't see anyone saying these things.And it's designed that way for a reason....The fact that there's 4.1 stars on trust pilot actually makes me wonder about trust pilot allowing companies to manage reviews..That or people just no longer have the energy to write about it because they've wasted all their energy with this company.
Worked great for the first few weeks. Started having issues with the pump when it came to it's third charge. First it wouldn't hold charge and not long after died completely even when plugged in.Customer service leaves a lot to be desired. Slow response times, if they respond at all, and the AI chat bot is no help. Almost a week now and I have heard nothing back from emails or the warranty claim. Will probably end up doing a chargeback through my bank.Water in the bowl still often ends up dirty, despite the water on top appearing clean, so it still needs to be cleaned daily.While Flowzy may be Aussie owned, it is not Aussie made, so don't be fooled. It ships from China and made on the cheap. Probably why so many reports of faults with the pump in reviews. Pretty sure a lot of the reviews on their site are also fake or at least heavily filtered to remove negative ones.Shame as I do think it is a good idea and my dogs did enjoy it while it worked.
0 stars is too many for this company!!!! I Ordered a fountain from their website for $150. It said ships from Utah in the United States delivered in 2-6 days. Well that was a complete lie! It ships from china! I received a tracking number that worked for two days and then the tracking number will no longer track, I’ve sent nine emails not one of them has been answered!! There is no Customer Service phone number. BUYER BEWARE DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT TO THROW YOUR MONEY AWAY!!
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Say goodbye to harmful bacteria and algae. Flowzy is the ultimate solution for your dog's hydration needs. Keep them hydrated, healthy, and happy with Flowzy, ensuring fresh, cool water with every single sip. 🐾💧
🫸 Stops algae & bacteria
❄️ Keeps water cool
💧 Large 7L capacity
🔋 40-day rechargeable battery
🍽️ Dishwasher friendly
🔌 Cord-free & chew-free safety
🌧️ Fully waterproof & outdoor weatherproofSee more
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