Review Time
I used this service ONCE, just one month, then we did not use it again, then I tried to cancel the subscription, that option is nowhere to be found, then, magically, it logged out of my account by itself, I wrote like 5 tickets in total, just made another one by the way, vague answers. They told me to log into my account to keep the ticket on, however, they won´t let me log in, they changed the credentials or something, because I didn´t change them. When I try to get a recovery email for the account, I always get no email, but when its time to pay? Oh man, the receipt will be on time there. So they quit my access to my account, won´t let me cancel the subscription, won´t let me log in to solve this, and they'll just keep charging me. So good people, don´t, just don´t, there´s a lot of great and honest services out there, avoid this one. And just in case, i got screenshots of the receipts and how i can´t log in. I always were educated making those tickets, but this is enough.
I used this service ONCE, just one month, then we did not use it again, then I tried to cancel the subscription, that option is nowhere to be found, then, magically, it logged out of my account by itself, I wrote like 5 tickets in total, just made another one by the way, vague answers. They told me to log into my account to keep the ticket on, however, they won´t let me log in, they changed the credentials or something, because I didn´t change them. When I try to get a recovery email for the account, I always get no email, but when its time to pay? Oh man, the receipt will be on time there. So they quit my access to my account, won´t let me cancel the subscription, won´t let me log in to solve this, and they'll just keep charging me. So good people, don´t, just don´t, there´s a lot of great and honest services out there, avoid this one. And just in case, i got screenshots of the receipts and how i can´t log in. I always were educated making those tickets, but this is enough.
Support is basically non-existent. Tickets/live chat don't get answered in weeks. Avoid this companyEDIT: after trustpilot reply, they just closed my ticket without an answer, just to be able to say that they have no pending tickets, without any reply.
After over 8 hours and still no server provided I requested a cancellation and refund. Then two hours later I got a fault error and I was told that a cancellation would not give me a refund and that I was SoL and would be cancelled at the end of the cycle. Even though I requested this long before the service was ever provided.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Best Game Server Hosting Platform. Switch anytime to any of our 60+ available games to host 24/7 with an excellent game server Performance and No Lag. Only at The Game Hosting.
