Review Time
Shipping was fast. The light was simple to set up and looks so nice. The color options are nice, not just plain colors but lots of shades. And the ability to make the light dimmer or brighter is fantastic for every day use depending on what I want my space to look like.
If I could give this “company” zero stars I would. Had my light less than a month and it started making a rattling/grinding noise. I contacted the company with a video of the sound and was told, “ that the issue falls outside of our standard warranty policy.” Also that they would be happy to give me 30% off another one but to, “ Please keep this between us, as it is strictly against our official policy”Really? Gaslighting and no accountability. Don’t waste your money. There are a lot of other companies that make these, please do yourself a favor and get one somewhere else.
This shop misleadingly ships from China. Once you order, you get a bunch of e-mails from someone named "Jake" telling you not to cancel your order. When you follow the address on google maps, it sends you to a totally random residential address in California. The charge and shop appear to be based in Italy. Their Facebook page is run by an entity called "BASILECOM S.R.L."The tracking info provided is from a company called "cjpacket" - unfortunately the product is listed as having never shipped. This would be easy to do simply by creating a label but never shipping the product. Customer support was prompt but engaged in what I believe to be stall tactics. Suddenly the product was at "last mile delivery" even though the cjpacket listing never updated. Within a few days, a UPS tracking was provided - same situation. It's a label that was created weeks ago but no product has actually been sent.They claim to have a guarantee of money back if the product doesn't arrive within 30 days; I've asked for one early and also placed a charge dispute with my credit card. I believe no product was ever sent nor will ever arrive.
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HaloSphere creates immersive lighting designed to transform everyday spaces into calming, atmospheric experiences. Our signature Aurora Lamp blends minimalist design with dynamic wave effects to bring depth, warmth, and focus to any room. We’re a small, founder-led brand obsessed with quality, customer experience, and products that genuinely elevate your environment.See more
