Review Time
Non-existent customer service, pod leaking and broken two weeks after purchase despite being stored in a climate controlled room, standing upright the entire time. Their customer service e-mail is just an AI agent that doesn't escalate your case to a human, regardless of what it says. I'm not sure what has happened to this company as of late, but they have either sold out to another company or they just don't care anymore. Avoid unless you want to take a gamble on whether their product will work or not.
Non-existent customer service, pod leaking and broken two weeks after purchase despite being stored in a climate controlled room, standing upright the entire time. Their customer service e-mail is just an AI agent that doesn't escalate your case to a human, regardless of what it says. I'm not sure what has happened to this company as of late, but they have either sold out to another company or they just don't care anymore. Avoid unless you want to take a gamble on whether their product will work or not.
I have been a customer with them for a while now, they customer service is not the same anymore, before they used to go above and beyond to satisfy the customer, and always made sure that the customer walked away satisfied with their products, now they're willing to allow their customers to be left with this disappointment and not try to make it right. I order two vape cartridges of Larry OG and both were damaged and not usable at all, I reached out to customer service and was told that They are aware of their cartridges being damage and leaking out. From a third party. I was only offer a refund, But no urgency on wanting to make my dissatisfaction satisfied at all, I still walked away disappointed and not satisfied that was the end Results. will not be buying from this company anymore, since I feel they do not Care about the customer satisfaction when customer satisfaction should always be a company's top priority should never allow customer to walk away dissatisfied! So save your time and money and go somewhere else. That will go above for the customer! I have order from arete, shamrock, lucky elf, black tie, so you will thank me later. I'm attaching photos so everyone can see how my order showed up both of them showed up clogged most of the liquid leaked out and half empty cartridges..
Non-existent customer service. I purchased a large order and their system glitched and sent it to a previously saved address. I tried to reach out to support and couldn't get ANY help at all, just a response from an AI email bot that said a lot of nothing. Out of $250 with no recourse. Choose another vendor!!
Lisa G. Well let me tell you when you order something you would think it would not take 15to 16 plus days there shipping sucks they say they care about community but when you call you get ai then the air say I will have a real person call that's a lie they don't call as matter of fact they are totally in different to there community at least when I ordered discount Fama you get a real person that goes out of he's way there's no ai just a hard working guy that cares or california bledz that also have real peaple I don't do business the way hemp collect thinks that they can take your money and wash there hands on weather you get it or not as of today still have not received or got the cutesy of a call back and they talk about community well that's it for me ! Maybe if iam desperate and if I want to wait a long time I would use them but probably not its sad I really liked there products but I don't deal with people that hide behind there AI just sad!!!!!!!!!!!!!!
I’ve hit several snags over the course of being a customer here. But I’ve always been gracious and patient and without fail, they always tried to make it right. It always took forever, but they did Eventually. Before Black Friday, the website started glitching out and told me that they had discontinued their veteran discount. I emailed about it and didn’t hear back, so a little bit after Black Friday I went in and it was working intermittently it appeared? But when I clicked and placed my order, it took off my veteran discount and applied the Black Friday discount, which was significantly lower. For over a month I tried to get in touch with someone, radio silence. Then when they finally did get back to me after I called them out for ignoring me for a month, all they said was it won’t happen in the future we can’t do anything about it though. I got COMPLETELY ghosted after that. I even told them I wasn’t looking for a refund, but that maybe I could get some points or a store credit for the difference for the overcharging. Like I said… Completely ghosted. Don’t get me wrong. I understand that offering a veteran discount in the first place is absolutely their prerogative, and I’m not saying that I’m entitled to any sort of discount from anyone, anywhere if they don’t want to give it, but here’s the truth : I was OFFERED a veteran discount to give my business to this company. It’s advertised on their homepage. I didn’t go asking for it, I didn’t go looking for it. I didn’t go demanding it.When checking out, literally saw one price on the page, and was charged a DIFFERENT PRICE because the site BROKE. And they’re absolutely not willing to take accountability for that, or the fact that it took them over a month to even say “nope not gonna help you, sorry we charged you more than we said we would when we asked for your business“. Moving forward and taking my “live and learn” lesson- and believe me, the LESSON was LEARNED: complain=ghostedAnd I was just going to drop it and walk away – but OH MY GOD, THEY ARE ROBO SPAMMING MY INBOX TO COME BACK AND SHOP. plus… just a sidenote – I am pretty sure it’s not exactly legal for a customer to be overcharged after accepting a price at point of sale? so, I don’t know how to feel comfortable with people who are OK with things like that….
Seems like since these guys moved locations they've completely gone down hill. I've been sent leaking pods, the wrong item, etc and have been ghosted by support, only receiving a response from an AI bot. I have waited multiple weeks for a response and have reached out several times, trying to give them the benefit of the doubt and it's very frustrating because up until recently they have been great, I don't normally leave reviews but I am beyond tired of paying for something, not receiving what I payed for and then being ignored.
Same exact issue as the person that reviewed before me - devices completely failed after 1 day + ghosted by support after providing clear video. Almost $400 worth of orders as my only 2 orders from this company and I only got 1 working device, no help from support.
Writing a review here since they delete all reviews that aren’t 5 stars on their site. Super disappointing since I like their products but scummy business practice. I’ve bought their pods for over a year now and have used the liquid diamonds and resin and never had issues. Recently tried their rosin pods and both quit working after a single evening of use, massive waste of money as 80% of the product I purchased has gone to waste. I’ve contacted their support and so far I’ve been ghosted. So terrible support, they delete reviews, and their products are faulty.
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Discreetly shipped, legal dispensary-grade goods that raise the bar on authentic flavor & effects- fanatical about quality & transparency. Made for those who value quality & safety. Experience the difference of full-spectrum craft live resin- and don't be fooled, most 'live resin' products falsely label live terpenes as live resin 🤯.
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