thehottubsuperstore.co.uk

4.9
4.9 Based on 178 reviews

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Average Rating

4.9

/
5

178 Reviews

5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
1%

All Reviews

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Kozend_Sama_FF774

4
Date of experience: Dec 26, 2025
Orville Adams
Great support for our holiday rental hot tubs

As a small holiday rental business, one of our main attractions is the private hot tubs we provide for each property. It's essential for us to quickly resolve any issues with these tubs through timely guidance and parts. I'm writing this review to show my gratitude. We've been in touch with the local team for nearly nine years. Recently, we faced a problem, and their helpful, complimentary advice, along with the fast delivery of the required part, allowed me to repair the hot tub without needing to cancel any bookings.

4
Date of experience: Dec 25, 2025
Lotty Barnes
Managing a small holiday rental...

In running a small holiday rental business, private hot tubs are a major draw for our properties. It's vital for us to quickly resolve any issues with these tubs through prompt advice and parts. I'm sharing this review to show my gratitude. We've been in touch with the team for around nine years. Recently, we faced a problem, and their free, friendly guidance, along with the fast delivery of the required part, allowed me to fix the hot tub without cancelling any bookings.

4
Date of experience: Dec 25, 2025
CM75
An excellent experience from start to finish.

We conducted extensive research before visiting the showroom. The team was incredibly helpful and welcoming, addressing all our novice questions and keeping us informed about delivery timelines. The installation went smoothly, with a professional approach and thorough assistance until the tub was completely set up and explained. A wonderful experience overall.

5
Date of experience: Nov 27, 2025
Dwight Ross
A few grateful words on…

I just wanted to share a few thankful words about how the team handled the delivery and installation. It was first-class service from arrival to departure, with nothing being too much trouble. It was a pleasure to meet them, especially considering the long journey they made. Thank you once again!

5
Date of experience: Nov 11, 2025
Selena Sanders
Searching for a home sauna but…limited options available

We were in the market for a home sauna, but very few places have showrooms, which is essential for making a decision. We were delighted to find that the service offered a variety of saunas to view.

5
Date of experience: Oct 30, 2025
DF71
Outstanding advice and service...

As a small holiday rental business, having a private hot tub for each property is a key feature. Therefore, it's crucial that we can quickly obtain advice and parts if any issues arise. This is why I am writing this review. We have worked with the team for nearly nine years, and when we recently encountered a problem, their friendly, free advice and the quick delivery of the necessary part allowed me to repair the hot tub without cancelling any bookings.

5
Date of experience: Oct 23, 2025
Patience Price
EXCELLENT IN EVERY RESPECT!!!

This is my third hot tub from the service, and I wouldn't consider going anywhere else. My new model is fantastic! The team provided knowledgeable, friendly, and pressure-free advice. The installation crew did an excellent job, even navigating challenges to get it into my garden. They were skilled, friendly, and very courteous. Thank you so much; I will absolutely recommend you to others—10 OUT OF 10!

5
Date of experience: Oct 03, 2025
Kirstin Price
Remarkable service and quality

I typically don't leave reviews unless I'm dissatisfied, but this time I felt compelled to share my experience. I am a returning customer who bought a hot tub from them ten years ago and appreciated their professionalism and aftercare. My new hot tub arrived today; the team took the old one away, handled all the packaging, and set up the new one, explaining how everything works. I wouldn't consider going anywhere else, as I found their prices competitive and their customer service outstanding. Thank you so much; I would highly recommend you!

5
Date of experience: Aug 21, 2025
Millie
Exceptional service from the team

I purchased my hot tub six years ago and it has been flawless. Recently, I arranged for maintenance and bought several new parts. I want to commend the team for their politeness, helpfulness, and tidiness. They ensured the job was completed before leaving, even working into the evening. The customer service was top-notch, and the support team was equally impressive.

5
Date of experience: Aug 20, 2025

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