Review Time
Fine hair shampoo, made my extremely dry hair EXTREMELY OILY. I’d wash my hair twice a week and now I have to wash it every day since it made my scalp flakey and oily. I’ve NEVER seen flakes/ dandruff in my scalp and this shampoo and conditioner made a first. My hair weighed down even more, Im so dissatisfied and disappointed…
I’ve been a loyal Ouai customer for years and loved their products, especially the styling ones like the Fixing Spray, Texturizing Hair Spray, Volume Spray, Matte Pomade etc.What frustrates me is not just that these products are disappearing one by one, but the complete silence from the brand itself. Customers like me are left to discover discontinuations through “out of stock” labels or Reddit threads. The Fixing Spray in particular was unique, had strong hold without crunch and a divine scent. Nothing on the market compares. Then the rest followed into the void. Seeing them all vanish without explanation feels so dismissive.In 2025, customers expect transparency. We’ve already seen with the SPF scandal how brands that took accountability, explained the issue and offered compensation or reformulated earned more trust, not less. Ouai’s approach of quietly pulling products brakes any customer loyalty left and makes it hard to stay committed when building a routine feels like playing the roulette.Ouai makes great products, but until they communicate clearly about discontinuations or reformulations, it’s difficult to recommend them. Staying loyal is tough when they act as if communication with their customers doesn't matter.
I placed and order. I got a 'confirmation order' but no receipt. The website is awful. You can't contact a person to find out where or when your order is coming or if they even are processing it. Only email which doesn't go through. It's not in my 'account' either. Calling my credit card company to stop processing the charge.
Good stuff!Initially I only bought the shampoo for dogs. Honestly, it's not only the best smelling (dog)shampoo I've ever used, but it also leaves my dachshunds coat very soft, glowly and smooth. The smell is amazing too. Everyone keeps mentioning it.Now I also bought the Detox & fine hair shampoo and both are great too. Will buy again for sure :)
UPDATE: since writing the below review they have been in contact and are going to replace my orderI wasn’t in for my delivery, didn’t get advised until the day i was getting a delivery and was too late to be in. DPD left it outside in the street, the box was wet through and the bottle inside was damp - fed this back to OUAI and up to now no response. I never give permission for parcels to be left outside, but looks like this is now deemed acceptable from delivery companies. This was meant to be a gift and don’t feel I can gift it now in the shoddy state it was in, i cannot be sure the product didn’t get rain water in it. The leave in conditioner smells nice, but spraying straight onto hair isnt good because it sprays out too thick
I have used the shampoo and conditioner for about a year now. As I was trying to place an order on their website, they kept canceling it. When I contacted customer service about, they responped this: Hello ,We apologize, but we must let you know that your recent order has been automatically canceled based on a suggestion from our security system designed to protect the integrity of all customer transactions and uphold the quality of our platform. We are unable to override this recommendation and will not be able to assist with placing any additional orders.Nothing more, nothing less. This is crazy. I am actually glad they "blocked" me from purchasing their product since I realized they made my hair extra extra oily. I could not explain why they were so oily until I stopped using OUAI.Trash OUAI products!
Claim your business profile now and gain access to all features and respond to customer reviews.
(Free samples with every order) Ouai Haircare by celebrity hairstylist Jen Atkin. Wake up with that woke-up-like-this, model off-duty hair.
colourpop.com
tummy-tox.com
hairsyrup.co.uk
beautymakeupsupply.com
themancompany.com
scentbox.com
nowhairtime.com
ovira.com
tantratenerife.es
herbaly.com
