scentbox.com

4.4
4.4 Based on 61 reviews

SCENT BOX is an affordable monthly designer perfume subscription box. A fun way for members to seek out and sample wonderful new designer fragrances each and every month. Receive a month's supply of perfume, cologne, skincare or home fragrance products fo...

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Average Rating

4.4

/
5

61 Reviews

5 Star
76%
4 Star
6%
3 Star
3%
2 Star
3%
1 Star
11%

All Reviews

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I am writing this to express my profound dissatisfaction with the predatory subscription practices a

I am writing this to express my profound dissatisfaction with the predatory subscription practices and administrative incompetence of this establishment.
Despite having initiated a formal cancellation of my subscription well in advance of the billing cycle, the company proceeded to process an unauthorized transaction. To exacerbate the matter, they dispatched a fragrance that was neither requested nor aligned with my established preferences.
They didn’t even send the product.

1
Date of experience: Feb 03, 2026
Kathleen Carter
Outstanding support and perfect travel bottles!

The support I received was exceptional, and I really appreciate the travel bottles included. They are the ideal size, likely enough to last a month for me to determine if I truly like the fragrance. When my second bottle lacked shipping updates, I inquired about it. They quickly informed me it was lost in transit and immediately sent a replacement. I highly recommend this subscription for anyone eager to discover new scents.

5
Date of experience: Jan 02, 2026
jojobazz1369
Difficult to cancel, be cautious

I've attempted to cancel through email three times without receiving any response. It seems nearly impossible to cancel once they've obtained your information. So, be careful about sharing your details.

1
Date of experience: Dec 30, 2025
glunt
Exceptional Customer Support!

The representative was quick to address my issue and very friendly. A great service to engage with.

5
Date of experience: Dec 27, 2025
Myrtle Smith
Incredible customer service, a true find!

Incredible customer service! My order seemed lost or delayed, so I contacted the company. They responded promptly and assured me a replacement would be sent immediately. I was greatly impressed by their courteous and personal approach, as well as their quick response. Based on this experience, I HIGHLY recommend their service!

5
Date of experience: Dec 22, 2025
Gabe Lewis
Fantastic customer support!

I had a wonderful experience with customer support, and the travel bottles provided are just right—not too small or too large, perfect for a month of testing the fragrance. When my second bottle stopped showing shipping updates, I contacted them for an update, and they quickly informed me it was lost in transit and sent a replacement immediately. I highly recommend this subscription for exploring new fragrances.

5
Date of experience: Dec 20, 2025
Jay Morris
Very helpful and resolved my issue

The support I received was very helpful and effectively resolved my issue.

5
Date of experience: Dec 19, 2025
Nena T.
Excellent Customer Support!

I received a defective product, but the customer service was outstanding! They were quick to assist, making it easy to replace my scent. I have been a loyal customer for over a year and can't imagine missing my monthly scents. I've discovered many I love and saved money on those I didn't enjoy! Definitely worth the investment!

5
Date of experience: Dec 19, 2025
Kenneth
Great options and responsive staff

The variety of options and the staff are fantastic, always ready to help and quick to respond. They also informed me about additional options available with my upgraded package, which I hadn't realized. I'm excited to receive my next order soon!

5
Date of experience: Dec 19, 2025
Naila
Very good customer support

I was confused about selecting my three scents and ended up with two I didn't want. However, I reached out to support, and they resent the two fragrances I desired at no extra cost. 10/10 customer service!

5
Date of experience: Dec 18, 2025

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Business Details

  • SCENT BOX is an affordable monthly designer perfume subscription box. A fun way for members to seek out and sample wonderful new designer fragrances each and every month. Receive a month's supply of perfume, cologne, skincare or home fragrance products for a low monthly fee.

    Every month choose from over 850 designer fragrances, delivered right to your door in our signature keepsake box. More than just perfume. Over 200 other Full-Size fragrance products such as bath & body, candles, skincare, CBD and more. Enjoy awesome new fragrances every month. Expand your fragrance collection at a fraction of the cost.

    See more

  • email info@scentbox.com
  • call 8447829629
  • language https://scentbox.com

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