Review Time
I ordered a case on Oct 3rd... and got a shipping notification today, Oct 18th. FROM CHINA. I am in the U.S. - also, there is no more de minis ($800 limit with no duties) so presumably there will be tariffs due on this. No where was this mentioned during the purchase process. Their website shows this at the bottom of each page: Shop Address: 8 Market Pl Suite 300, Baltimore, MD 21202, USA - so I can already see this is going to have to be a chargeback with my credit card.
I'd say it was a complete scam however I did receive a phone case. The scam element came after I realised the case did nothing it was advertised to do. The magnet is to weak to stick to any snap magnets, It is also not compatible with wireless charging.
This website is a scam. I purchased a phonecase for my Pixel phone, which was described as being Magsafe compatible, but it was not magnetic, just plain plastic. I contacted them by email and by calling their phone number to request a return, but there has been no answer. Numerous follow-up emails and phone calls have also gone unanswered. Be aware that despite the return policy touted on their website, there are no returns possible, and no communication once you've placed your order.
Product received on Sept. 25, 2025. On that day, after following instructions to email a request for Return Authorization, I sent 3 emails and received no replies. Their NYC registered phone number is a constant busy signal. May have to request my bank to rescind payment. I'd give them zero stars if I could have.
Absolutely the worst case I've bought. It wasn't cheap. £38 for a cheaply made case that didn't even last 2 weeks. I tried to contact them to send it back but they never got back to me. The screen protector part broke and the part that was supposed to protect the hinge was all bent, how they are getting away with charging a fortune for these cases are beyond me. Won't be buying from here again, I wouldn't advise anyone else to buy from them. Not worth the money
Ordered the wrong case and immediately emailed them to see if they could change it. No reply. Emailed several more times, with no reply. A few days later they shipped it anyway. Emailed them asking for an exchange. No reply. Emailed asking for a refund within the 7 day period. No reply. They say they're based in Baltimore but they operate out of China.
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Welcome to The Pixel Case!
As passionate Google Pixel users, we found ourselves constantly searching for cool, stylish cases that matched the innovation and elegance of our devices. Tired of the same boring options, we decided to take matters into our own hands and create a store dedicated to offering the best and most unique cases for Google Pixel phones.
At The Pixel Case, our mission is to provide Pixel enthusiasts with high-quality, visually stunning cases that not only protect but also enhance the look of their devices. We believe that your phone case should be as exceptional as your phone itself.
While we are not an official partner with Google, we are committed to delivering an excellent shopping experience. You can shop with confidence knowing that you can pay securely via PayPal and that our customer service is here to ensure you are completely satisfied with your purchase. If you're not happy with your product, we offer a full refund, no questions asked.
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