canon-europe.com

1.4
1.4 Based on 61 reviews

Canon Europe, leading provider of digital cameras, digital SLR cameras, inkjet printers & professional printers for business and home users....

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Average Rating

1.4

/
5

61 Reviews

5 Star
6%
4 Star
0%
3 Star
2%
2 Star
11%
1 Star
81%

All Reviews

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Review Time

Mayola Cooper
Extremely Disappointed with Delivery Delays

I placed my order on 17.11.2025, expecting it to arrive within the promised 3-5 working days as stated on the website and during checkout. However, two weeks have now gone by, and I still haven't received my product despite several follow-ups. The tracking information has been misleading, showing updates that do not match the actual status. I would not have made this purchase if I had known about such unreliable service from the start. This delay has caused me significant inconvenience, and the company's lack of proactive communication only adds to my frustration. I strongly recommend others to steer clear of this seller due to their poor handling of deliveries.

1
Date of experience: Nov 30, 2025
Gibfoot
Terrible Experience: Delays and Unprofessional Service

I placed my order on 17.11.2025, expecting delivery within the promised 3-5 working days as stated on the website and during checkout. However, two weeks have passed, and I still haven't received the product despite multiple follow-ups. The tracking information has been inaccurate and misleading, showing updates that don't reflect the actual status. This delay has caused significant inconvenience, and the lack of proactive communication from the company has only worsened the experience. I strongly advise others to steer clear of this seller due to their unprofessional handling of deliveries.

1
Date of experience: Nov 28, 2025
Karlee Sanders
Frustrating Experience with the Printer

I purchased a printer from an online platform in late August. This was my first mistake, as the retailer doesn't seem to adhere to consumer law. The printer failed in less than two months of moderate use, forcing me to deal directly with the manufacturer. They are only willing to do the bare minimum required by law, offering a returns label that I can't print because the printer is broken. There is no service center nearby, no loan printer, and no exchange available. I'm left with a repair at their convenience, which isn't practical. I find myself questioning whether to buy another printer temporarily, which feels unreasonable. My poor experience with this manufacturer makes me consider switching to another brand.

1
Date of experience: Nov 03, 2025
Madeleine C.
Excellent Customer Support

I had issues with my Chromebook not working with my printer, so I bought a new one and can now print. I am incredibly grateful for the support I received, particularly from the team members who went above and beyond to assist me. Their patience and dedication were remarkable. Thank you so much! I will continue to buy products from this brand.

5
Date of experience: Oct 16, 2025
Loretta Howard
Issues with Wi-Fi Connectivity

I bought a printer specifically to use with my phone over Wi-Fi, and initially, it worked great. However, after changing my Wi-Fi provider three months later, the printer won't connect to the new network despite my efforts. Customer service is lacking, and I would not recommend this manufacturer if you prefer hassle-free support.

1
Date of experience: Oct 12, 2025
Gabriel B.
No Response Regarding Non-Delivery

1
Date of experience: Oct 09, 2025
Bartholomew
Happy with My New Printer Purchase

I recently bought a new printer for €89, and it works perfectly. It prints quickly without delays. The app is user-friendly and doesn't constantly push ink sales. It features a display instead of just lights, and it functions well. While many people find printers frustrating, I'm pleased with this one and feel satisfied with my purchase.

5
Date of experience: Oct 08, 2025
Cwichelm B.
Challenges with the Printer

I bought a budget printer that worked fine initially. After about two years, I faced issues with connectivity and printing procedures, which were confusing. After several hours, I managed to print, but the ink was low, and I had to discard it. I replaced the ink at a high cost but then couldn't connect to Wi-Fi. Ultimately, I used it for photocopying instead. These devices have many features but struggle with basic printing tasks. I often wonder why printing is still necessary in today's digital age.

1
Date of experience: Oct 07, 2025
Coquorico
Connectivity Issues with New Printer

I have a new printer that won’t connect to Wi-Fi despite my efforts through the app and online resources. Now I’m stuck dealing with customer services, which has been a frustrating experience.

1
Date of experience: Sep 30, 2025
Wilfried B.
Months of Delays and No Resolution

I rarely write reviews, but my experience with the online store has been so troubling that I feel compelled to warn others. I ordered a bundle in July 2025, and the package arrived damaged with the main item missing. I provided all requested evidence, but instead of a solution, I was shuffled between departments for months. Each claimed the other was responsible. Despite providing all necessary documentation, I have yet to receive a refund or replacement. This lack of accountability and communication has been extremely frustrating. I advise potential customers to think twice before ordering, as you may end up with no support if issues arise.

1
Date of experience: Sep 24, 2025

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Business Details

  • Canon Europe, leading provider of digital cameras, digital SLR cameras, inkjet printers & professional printers for business and home users.

  • language https://www.canon-europe.com

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