Review Time
I absolutely adore this local record shop! It's fantastic to support an Irish business that clearly has a deep passion for what they do. The variety of vinyl records is incredible, catering to every taste, and the prices are genuinely unbeatable. The service is exceptional, dependable, and clearly operated by individuals who care. My order was well-packaged and arrived promptly, which is always a delight when you're eager to enjoy a new record. If you're a vinyl enthusiast, this place is essential. Incredible prices, outstanding service, and an amazing selection. I will certainly return time and time again.
I Had a brilliant customer experience with Record Hub. I bought my wife the latest Taylor Swift album for Christmas, bought it as soon as it was out and held it over for Christmas, turns out there was a skip in the first song! The return policy quoted 15 days so I was well past that but said I'd contact Record Hub and keep my fingers crossed. A lovely person called Helen looked after me, no issues, didn't even have the hassle of boxing off and returning the original. Was offered a full refund as the album was out of stock or I could hold on for it to come back in stock. Decided to wait and Helen actually contacted me as soon as it was back in stock. Unreal Customer service well done Record Hub 👏🏼 👏🏼👏🏼
I never received my records. My package was delayed twice by the postal service, and I was wrongly accused by the seller of not responding to emails about customs fees, which I never received (the seller later admitted they were mistaken). I waited around three months for my order, and when I opted to switch to a different courier, I encountered silence for a week. When I followed up, I was informed that my package had been "damaged" and that the record was now sold out, so it couldn't be fulfilled. After all that waiting, it felt pointless. It's odd that the damaged package was only acknowledged after I inquired. It seems like they intended to keep my money, hoping I would forget about the order. I've shopped with many international retailers and never faced such a frustrating situation. I would recommend avoiding them for international orders.
Did not receive my records. My package was delayed twice by the postal service, and I was mistakenly accused by the seller of not replying to emails regarding customs payment, which I never received (the seller later confirmed they were wrong). I waited about three months for my order, and when I decided to switch to a different courier, I was met with silence for a week. When I followed up, I found out my package had been "damaged" and that the record was sold out, so my order couldn't be fulfilled. After all that waiting, it felt futile. It's strange that the damaged package was only noted after my inquiry. It seems they intended to keep my money, hoping I would forget about my order. I’ve ordered from many international retailers and never encountered such a frustrating experience. I would advise against them for international purchases.
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