thetowelshop.co.uk

4.6
4.6 Based on 141 reviews

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Average Rating

4.6

/
5

141 Reviews

5 Star
79%
4 Star
10%
3 Star
4%
2 Star
3%
1 Star
4%

All Reviews

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Review Time

Leon Cook
A delightful experience shopping with the company for quality essentials.

It was a joy to shop with the company, as they offer the basic, high-quality items I require. This time, I purchased a bathrobe, fitted sheet, and a mattress protector, and each item perfectly meets my needs.

5
Date of experience: Jan 22, 2026
Elle Patterson
Fantastic towels and exceptional service!

This is my second purchase, and these are the finest towels I have ever bought. They offer excellent quality and great value for money. I purchased two new towels this week, and one had a stain upon opening. I took some photos and emailed the support team. I received a response within 10 minutes, and the issue was quickly resolved. They are sending a replacement towel without requiring the return of the stained one. An outstanding company, and I will not buy towels from anywhere else. Highly recommended!

5
Date of experience: Jan 20, 2026
MercuryNight62
Exceptional Service and Quality Product

I received outstanding service from the company. I purchased a high-quality bathrobe at a fantastic price. Additionally, I had no problems obtaining a refund since my partner found it too small. I'm looking forward to enjoying my lovely dark blue robe for many years to come. There is a very minor concern with a few tiny blue cotton pieces (1mm) that have come out. I still need to wash it, so I hope everything will be fine after that.

5
Date of experience: Jan 17, 2026
Donald Sanders
Delighted with the cleanliness and comfort of the gown

I was pleasantly surprised to find my bathroom gown impeccably clean and incredibly comfortable, with the material meeting all expectations. I absolutely love it, and the recipient of my gift adored it so much that he even requested a third one.

5
Date of experience: Dec 14, 2025
Lawton Ross
Perfect Towels for Our Sauna Business

These high-quality towels work wonderfully for our sauna business. Their size is just right, and they are lightweight, allowing for quick washing and drying.

5
Date of experience: Dec 13, 2025
Marigold Rogers
Fantastic Experience with the Retailer

I made two purchases from the retailer and had a fantastic customer experience both times. The items are of high quality, reasonably priced, and were delivered quickly with excellent communication. I highly recommend this business and plan to continue shopping with them.

5
Date of experience: Nov 30, 2025
Bianca T.
Frustrating Email Issues

I have no idea why I am receiving multiple emails from this company. I have clicked unsubscribe repeatedly, but it keeps saying unsuccessful. I really want to stop this!

2
Date of experience: Nov 29, 2025
Unhelpful Advice

I called to seek some advice and was told that everything is available on the website. I decided to shop elsewhere.

1
Date of experience: Nov 25, 2025
Towels Faded Quickly

I have emailed regarding the bath towels, which have faded from grey to a pinkish mushroom color. The hand towels have not faded. I would like to understand how this can be resolved so that the towels don't look old after the first wash. Please advise on how this can be fixed.

2
Date of experience: Nov 20, 2025
Isabella Smith
Outstanding Service

Outstanding Service

5
Date of experience: Nov 20, 2025

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