thimpress.com

3.3
3.3 Based on 20 reviews

...

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Average Rating

3.3

/
5

20 Reviews

5 Star
52%
4 Star
0%
3 Star
0%
2 Star
5%
1 Star
43%

All Reviews

Filter Reviews

Review Time

Mindy Cook
Unimpressed with the Support Team

The support team lacks basic understanding when it comes to responding to inquiries. Their communication is frustrating, and the overall experience with the platform's plugin has been disappointing. I would advise against purchasing it.

1
Date of experience: Dec 09, 2025
Harrison
Unimpressive Experience

The support team lacks basic communication skills and doesn't respond effectively to tickets. The plugin has serious issues. I would advise against purchasing it.

1
Date of experience: Dec 08, 2025
Nigel Wright
Great Product and Excellent Support

The company provides a very useful product that is user-friendly and performs as intended. Their support team is quick to respond and always available to help. Overall, a fantastic experience!

5
Date of experience: Jun 15, 2025
Ebony L.
Terrible Support Experience

I've never encountered such poor support in my two decades of working with templates and themes. It's essential to stay calm, but this situation is detrimental to business.

1
Date of experience: Apr 03, 2025
Lenny
Seeking Assistance

I’m giving a one-star review in hopes that the developers or support will address our ongoing issues. We've been struggling with the plugin for weeks, and the current team hasn’t been helpful. Please respond, or this review will remain.

1
Date of experience: Jan 16, 2025
Effie Morris
Time Wasted

Avoid wasting your time. This template is riddled with problems, and the support is just as inadequate as the documentation. For example, to disable breadcrumbs and page headers, they need to access your site. Additionally, not all demo features work, and responses can take several days.

1
Date of experience: Dec 19, 2024
Lauryn Baker
Lackluster Customer Service

The company provides very poor customer service. I bought a premium package for a membership site, but the plugin didn’t meet my expectations. I overlooked their terms regarding refunds, so be cautious if you're unsure about your purchase.

1
Date of experience: Dec 04, 2024
Ed B.
Numerous Issues and No Support

While setting up a course with the plugin is straightforward, anything beyond that becomes complicated. Despite integration with a popular platform, I can't sell courses because customers can't access them. The support forum is unhelpful, often sending confusing jargon or shifting blame. I wouldn't recommend using their products for a business.

1
Date of experience: Sep 07, 2024
jok3rgame
Unsatisfactory Support

I purchased this theme a month ago, and now I'm facing issues. I've tried contacting the support team, but responses have been slow and rude. Overall, a disappointing experience.

1
Date of experience: May 18, 2024
Kirk Bell
Convenient and Enjoyable Experience

I found the service to be extremely convenient and enjoyable for website management. Its user-friendly design and various features made it easy to manage, resulting in a satisfying experience that I would recommend.

5
Date of experience: Feb 23, 2024

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