Review Time
It's shocking how bold this company is. After submitting over 100 requests for assistance in a month, I lost hope of ever retrieving my funds. Their automated support system only addressed unrelated issues. Now, months later, they have the audacity to ask for documents for an "account review"—documents they already had when I was compelled to create the account in the first place. As many others have noted in various reviews, these are merely their strategies to withhold your money. It's alarming that they are still allowed to operate.
I run a small business, and whenever I make some money, it feels like they are ready to take it away. They are deducting my funds for both the Annual Account Fee and transaction fees simultaneously. They set the rules and take your money without consent; you end up paying fees for every transaction. I'm concerned they will deplete my funds without my awareness. I'm done with this service. There are better alternatives out there. I'm moving on...
I have never encountered such extreme incompetence in a financial tech service. After spending over 4 hours today and an additional 2 hours last week, along with providing extensive documentation, they still can't confirm a payment. They froze my account after more than 3 years, citing insufficient documentation. When I contacted the support team, they confirmed that my account was blocked due to documentation issues but offered no solution other than to re-apply. Unfortunately, I couldn't 're-apply' because my email was also frozen.
I have never encountered such a level of incompetence in a financial tech application. After dedicating over 4 hours today and 2 hours last week, along with extensive documentation, they still can't even verify a payment. They froze my account after more than 3 years, citing insufficient documentation. When I contacted the support team, they confirmed the account was blocked due to documentation issues, but offered no solution other than to re-apply. Unfortunately, I couldn't re-apply because my email was also frozen.
Avoid this service; it feels like a scam! I had to link my account due to a previous bad experience with another payment service, but it simply does not work! They keep asking me to restart the registration process repeatedly, while holding more than €1,000 that has already been sent to them. They confirmed receipt via email, complete with ID and amount. I have sent countless emails, mostly receiving automated replies with vague guidelines, but never a clear answer to my main question: where is my money? Stay away, or you risk losing your funds!
Still taking my money! Check this ridiculous AI-generated response (I didn't use disrespectful language, but after three months of runaround, of course, I am frustrated!): Dear User, this is 'Adrian' NO SUCH PERSON EXISTS - AI GENERATED NAME! and I’m here to assist you. We appreciate your business and hope you are well. We are trying to help you resolve this matter, but due to alleged disrespectful language, I can no longer assist. Therefore, I will end this email exchange. Should you have more questions, feel free to reach out again. Have a great day! Customer ID: 95870253. Reference Number: 250919-000340.
They constantly request more information just after submission, and then follow up with an automated message saying they are closing your account. It feels like a scam, or at least a lack of professionalism on their part. I would not recommend anyone to use this service; it should be removed from the market.
This service has been holding my funds for over a month without any explanation. Every attempt to get help results in robotic replies, and every case I open is closed without resolution. It's a complete waste of time, impersonal, and dishonest - I wouldn't recommend this service to anyone who depends on their income.
I wish I could use their services, but I couldn't even register for an account. Everything seemed fine; I uploaded all documents, and they requested a few more. Then I received a message stating, 'your account registration has been declined.' When I followed up with customer support, they were abrupt and told me not to send any more messages or they would be ignored. I still have no idea why my account was not approved.
This has been the worst experience I've had with any payment processing service. The verification center fails to recognize my documents, requiring repeated uploads. Ultimately, my account was declined and blocked, with no option to re-apply. It has just been a waste of time.
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