thompsons.law

4.4
4.4 Based on 181 reviews

Thompsons Solicitors is the UK's most experienced personal injury and employment rights law firm; our commitment to social justice is at the heart of our practice. Thompsons was established in 1921 by the civil rights lawyer Harry Thompson. We have staye...

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Average Rating

4.4

/
5

181 Reviews

5 Star
83%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
14%

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Review Time

Galton
Work injury case

When I was appointed Oluwakonyinsola​​​​ Awosika to deal with my case communications where excellent. Oluwakonyinsola kept me informed at every stage of my case as things progress. I found her to be very friendly, approachable and professional. In our telephone discussion I felt she listened to what I had to say and explained the process to me clearly in laymens terms. From the start to the closing of my case I cannot thank Oluwakonyinsola enough for her hard work and expertise.

5
Date of experience: Jul 02, 2025
Marcus F.
Wsste of time. Find a proper law firm

I was lead on and then told they could not assist. It took them a full year of time wasting to say this. Only after I complained I was told this. Avoid this pantomime law firm. Initially they literally begged for the case!!!Irresponsible and unprofessional company.

1
Date of experience: Jul 01, 2025
Kelly Reed
Don't use

Emailed this company over 2 weeks ago sharing really personal information which was very difficult to do, and have not had a response. Therefore, would not recommend as anyone contacting this solicitor is probably feeling sensitive anyway without their email being ignored.

1
Date of experience: Jul 01, 2025
Bertrand Reed
Responsive and Empathetic

I have just started my claim and the call handler showed compassion and empathy towards my issue. Very patient and clear communication. Explained the process clearly and gave frequent opportunities for me to ask questions. They called when they said they would and have so far progressed the claim quickly to the next step in the process.

5
Date of experience: Jul 01, 2025
Stevie
Jazmeer was my solicitor and she’s…

Jazmeer was my solicitor and she’s lovely. She explained everything and really got the fact of just how stressful the process was for me. If I was just eating jazmeer it would have been 5/5 but because I had to deal with another solicitor connect to my case who was appalling he spoke to me once and never spoke to me again. Thanks Jazmeer

4
Date of experience: Jun 30, 2025
Larissa P.
Our contact with Thompsons Solicitors…

Our contact with Thompsons Solicitors was a pleasant experience Tom explained everything thoroughly making it easy to understand, he was very professional.

5
Date of experience: Jun 24, 2025
Hardyskill
So far so good 😊

So far so good, spoke with a Legal Helpline assistant named Tom Howarth who helped me through the process of the initial questions and submission of my personal injury claim. The claim is successfully in progress and I’m now under the care of my claim handler Larisa who has also been really responsive and helpful with good communication. Thankyou both for your help so far.

5
Date of experience: Jun 23, 2025
Audrey J.
Thank you shelly britton 💐

Fantastic service.The professionalism of shelly britton, she has been a fantastic solicitor. My questions was answered and regular updates were given on my case. I would highly recommend this company Thompsons 👏 5🌟

5
Date of experience: May 08, 2025
Kept informed from the beginning to the…

Kept informed from the beginning to the end with support all the way with no question I asked treated as irrelevant Amy has been an absolute asset

5
Date of experience: Apr 28, 2025
Dick R.
Run run run

I instructed Thompsons Solicitors in August 2023 to pursue a serious claim against my former employer. For an entire year, they led me to believe the case was progressing toward court. In reality, they did absolutely nothing — until just days before the hearing.Without warning, they sacked the solicitor handling my case and replaced them with someone who had no real interest in helping. The new solicitor whitewashed and dismissed key parts of my claim, including serious allegations involving modern slavery, and pressured me to water it down.Then it got worse. The barrister assigned to represent me suddenly went on “annual leave” a few days before the hearing, and was replaced by someone who only reviewed my case the day before court — and flooded me with urgent questions I had no time to respond to.The night before my hearing, I received a letter saying the case was postponed because there was no judge available. After that, the solicitor handed my case back to the original barrister, who mocked the contents and showed no understanding or respect for what I had endured.In a matter of weeks, they completely dismantled my case. Then offered me a £350 "goodwill" payment — which felt like a slap in the face.I’ve submitted a formal complaint to the Legal Ombudsman and asked for it to be prioritised due to how badly this was handled, and because of recent public news involving my former employer.If your case involves anything serious, traumatic, or sensitive — do not trust Thompsons Solicitors. They failed me when I needed them most, and I wouldn’t want anyone else to go through the same.

1
Date of experience: Oct 27, 2024

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Business Details

  • Thompsons Solicitors is the UK's most experienced personal injury and employment rights law firm; our commitment to social justice is at the heart of our practice.

    Thompsons was established in 1921 by the civil rights lawyer Harry Thompson. We have stayed true to his vision of using the law to protect and advance the rights of individuals.

    We have 18 offices across England, Wales, and Northern Ireland, with an associated firm in Scotland. Every year, we secure more than £150 million in compensation for people who have been injured or mistreated.See more

  • email enquiries@thompsons.law
  • call 08000224224
  • language https://thompsons.law

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